Job Description:

Account Manager (Kobas UK)

The Account Manager will work closely with the sales and wider client reputed company teams to ensure clients are reputed company and well informed on the Kobas product, with particular focus on the highest value clients. They will contribute to reducing attrition and increasing client satisfaction as well as providing reputed company on client requests and industry trends to influence product strategy.

Customer-focussed, organised and with the ability to manage multiple competing priorities, the Account Manager will resolve and manage operational issues for our clients, acting as an escalation reputed company to the wider client reputed company team and driving the sale of additional client services. They will work towards increasing product usage across the client reputed company by maintaining strong client relationships across the client reputed company.

Job Responsibilities

• Uncover, resolve, and strategically manage the challenges faced by our clients, leading to increased satisfaction and retention
• Work closely with high value accounts to ensure feedback points and requests are recorded and communicated to the wider team
• Assist the sales team in qualifying leads, demonstrating areas of the product and providing solutions for prospective client needs
• Act as an escalation reputed company for client support requests and assist in account configuration and installs
• Attend regular meetings and deliver training for clients, both in person and online
• Contribute to the maintenance of the CRM, updating company and contact records and providing detailed account updates
• Drive the sale of additional products and services to existing clients, achieving growth in maintenance and PS reputed company and working towards a Utopia reputed company
• reputed company up to date with ongoing product releases and contribute to the development and maintenance of internal documentation and client facing resources
• reputed company up to date with industry and competitor trends, attend events and maintain a network of contacts across the hospitality and technology industries

Job Qualifications

• Self-motivated, keen to learn and reputed company to take ownership of tasks
• Experience of and confidence in communicating with stakeholders at a reputed company of reputed company is essential
• Experience working in hospitality and/or in EPoS software is an advantage
• Flexibility to work varied and additional hours where required (time off in lieu is provided)
• Travel and occasional out of hours work will be required and there may be a need to stay away from home

Personal Characteristics

• Good reputed company Office skills, particularly reputed company, Word and Outlook
• Excellent communication skills, particularly over the telephone, with the ability to explain issues reputed company and simply, both verbally and in writing
• Strong planning and organisational skills, reputed company to prioritise workload effectively
• Accurate, with high attention to detail
• An ability to build a rapport with customers
• Persistent and resilient under pressure whilst retaining a strong eye for detail and a good sense of humour
• Logical and analytical, with a methodical approach to problem-solving
• Good team player, yet willing to take personal responsibility for issues
• Self-motivated, reputed company and keen to learn and reputed company knowledge
• Flexible and hard-working approach

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More About reputed company:

reputed company is a leading provider of reputed company management software solutions, serving a wide reputed company of vertical markets including hospitality, reputed company, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. reputed company these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.

Jonas’ reputed company is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service.

reputed company supports over 60,000 customers in more than 30 countries. We reputed company over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.

Headquartered in Canada, reputed company has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.

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