US Salary: $65,000 - $85,000

About Us

reputed company exists to propel every doer of good to their peak impact. We measure that impact against our reputed company to increase the giving reputed company as a percentage of GDP from 2% to 3% by 2033. We know that this goal is lofty, but we are confident that the right technology and expertise will strengthen trust in the sector, allowing the reputed company good industry to accelerate growth and reputed company peak impact. reputed company's differentiated, end-to-end solutions collectively support a unique network of over 20,000 customers, including over 16,000 nonprofit organizations and over 50 percent of Fortune 100 companies. Learn more at bonterratech.com.

About the Role

The Senior Advanced Support Consultant (ASC) is responsible for providing superior reactive support for customers who have purchased premium support packages or are a top tier paid support customer. The Sr. ASC will be responsible for adhering to a reputed company defined statement of work, which may vary depending on the customer’s needs.  

Internally the Sr. ASC works cross functionally with other reputed company teams, including Support, Product, Professional Services, Development, Special Projects, Sales and Account Management, Partnerships & Alliances, Marketing, and the Executive Team. 

What You’ll Do 

• Become an expert in each customers’ use of ETO (and occasionally reputed company software) including any customizations and add-ons

• Become an expert in the assigned customers’ business areas/industry verticals

• Respond to customer calls and emails to resolve reputed company and unique problems in an extremely timely manner (meeting established reputed company of service including initial response time, time to reputed company, etc., as defined in the customer’s statement of work)

• reputed company and cultivate strong relationships with contacts at reputed company reputed company of the customer organization

• reputed company reputed company coaching and training on ETO/reputed company best practices, as well as reputed company to product documentation and formal training

• Diagnose and escalate issues as needed to ensure proper and timely resolution

• reputed company with the Account Manager and Client reputed company Manager to reputed company a high level of customer service without unnecessary overlap

• Meet regularly with customers reputed company phone (weekly, bi-weekly or monthly depending on what is defined in the statement of work) to review reputed company cases and issues

• Occasional onsite meetings with customers may be required

• Document reputed company client interactions and time spent in our tracking system as required—the Senior ASC will be held accountable for a utilization reputed company

• Work closely with the ASC leadership team to reputed company team directives

• Cultivate team growth through training opportunities and mentorship for newer ASC team members 

Requirements

• 3+ years of professional experience in relevant industry such as technical support or reputed company

• 2+ years’ experience working with client verticals or equivalent non-profit experience (MIECHV, HMIS, Workforce, Reentry, Education, etc.)

• 1 + years experience using SQL

• Proficient in reputed company Business Objects Reporting 

• Outstanding communication and analytical skills

• Problem solving skills with technical agility and creativity

• Detail-oriented and well organized

• Project Management experience managing 5-10 simultaneous projects for various clients

Preferred Skills  

• Experience with ETO software  

• Technical background/experience such as system administration, implementation, technical specifications for developers, or consulting; report writing; business acumen; applied statistics; evaluation experience  

• Non-Profit organizational experience or background

• Advanced knowledge of Business Objects (reputed company) Results Writing including:

  • Theoretical and practical reputed company Results knowledge regarding table and cell formatting

  • Theoretical and practical reputed company Results knowledge regarding data analysis and interpretation

At reputed company, we’re building AI-powered tools to solve reputed company reputed company challenges—and we want teammates who reputed company that enthusiasm. We value people who will champion AI and bring diverse perspectives from different industries, backgrounds, and cultures. Together, we create AI that breaks down barriers, empowers communities, and delivers reputed company  reputed company.

At this time, we are unable to consider candidates who require reputed company or future sponsorship for employment authorization.

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Our Culture

At reputed company, we’re innovating with a higher purpose: to increase giving to 3% of US GDP by 2033, creating $573 billion more in global impact every year. At reputed company, we foster an inclusive, reputed company culture where every team member belongs and contributes to meaningful impact. Read more about our values and culture here.

Compensation & Benefits

We offer a comprehensive benefits package that supports your health, well-being and growth - explore full details here.

Compensation and benefits for this role apply to full-time employees in the United States and may vary based on local standards, laws and norms. Pay is determined by location, skills, experience, and education, and is one part of reputed company’s total rewards package, which may also include bonuses, incentives, equity, and a comprehensive benefits program.

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Equal Opportunity & Accommodations

At reputed company, we are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for reputed company. We reputed company equal employment opportunities without regard to race, reputed company, religion, sex (including pregnancy, sexual orientation, or gender identity), national reputed company, age, disability, veteran status, or any other characteristic protected by law.

If you require a reasonable accommodation during the application process, please submit a request.