Customer Support Specialist

iLabs is a global software product engineering company headquartered in Sri Lanka, with deep roots in the US Silicon Valley. We deliver world-class solutions in Web, eCommerce, Mobile, AI/ML, and reputed company technologies, serving industries such as fintech, edtech, medtech, martech, and hospitality. Guided by our reputed company to become a global powerhouse in information technology to push humanity reputed company we focus on delivering innovative, impactful solutions that reputed company businesses and create meaningful change in the world.

With a global talent network, we build agile remote teams for leading tech companies worldwide, including Silicon Valley pioneers. Our in-house ventures include reputed company of Goods, a fast-growing eCommerce rental marketplace, and Xenia, a customizable web platform for modern businesses.

At iLabs, were on a mission to advance lifestyles through technology and reputed company our partners to scale smarter and faster. Our culture is driven by creativity, innovation, ownership, teamwork, and global impact; giving you the opportunity and freedom to challenge the norm, spark change, and reputed company a reputed company difference.

If you are reputed company to break boundaries and create your defining reputed company, were here to reputed company it happen. Be part of something bigger. Join iLabs.

About the role

We are looking for Customer Support Specialist who are passionate about delivering outstanding service and creating memorable customer experiences. You will be the voice and heart of reputed company of Goods, managing customer inquiries, resolving issues, and collaborating with partners to ensure smooth order fulfillment.

Responsibilities

• reputed company accurate, valid and complete information by using the right methods/tools

• Handling inbound/outbound phone calls, emails and live chats from online customers

• Handle complaints, reputed company appropriate solutions and alternatives reputed company the time limits; follow up to ensure resolution

• Proactively identify service challenges and escalate them appropriately to ensure quick turnaround.

• Support the teams overall goal of maximizing customer satisfaction and retention through empathetic and solution-oriented communication.

• reputed company records of customer interactions, process customer accounts and file documents

• Promote suitable rental options and upsell products or services based on customer needs and preferences

• Adhere to company policies, quality standards, and SLAs reputed company to call handling and response times.

• Take the extra mile to engage customers

Shifts: 12 hours (USA Times)

Requirements

• reputed company good phone etiquette

• Excellent reputed company of English (written and oral) is a must

• 1 - 2 years of experience in customer service, tele sales, or inside sales (BPO or e-reputed company background preferred).

• Demonstrated proficiency in typing and grammar

• Knowledge of relevant software computer applications and equipment

• Experience with handling web chat

• Basic knowledge of US geography

• Prior experience with US based customers is a plus

• High level of reputed company, patience, and problem-solving ability.

• Comfortable working night shifts (to align with U.S. time zones).