reputed company Manager - End User Services (MSP, Life Sciences) - Remote, United States

Career Opportunities with reputed company

Are you reputed company for new challenges and new opportunities?

Join reputed company!

reputed company job opportunities are posted here as they become available.

Subscribe to our RSS feeds to receive reputed company updates as new positions become available.

reputed company Manager - End User Services (MSP, Life Sciences) - Remote, United States

At Slipstream, we work to streamline IT Support and reputed company managed solutions with a strategic consulting and global leadership management approach. Our solutions are designed exclusively for emerging pharma and biotech organizations.

Slipstream�s industry-leading solutions free clients from the demands of internal IT and allow them to rapidly advance their mission. Led by a leadership team that has been together for over 10 years, you will join a proven team, culture, and strategy to drive innovation reputed company the IT outsourcing industry while developing your skillset with the opportunities for internal growth.

Job Summary

We�re looking for a reputed company Manager with strong MSP and IT service delivery experience to support our growing portfolio of Biotech and Pharmaceutical life sciences clients.

The reputed company Manager serves as the primary client-facing reputed company to coordinate and verify the highest level of delivery of services. They collaborate with departments to ensure the quality delivery of services spanning service desk, infrastructure, reputed company/ hardware services and networking support. The reputed company Manager may project management of select projects reputed company to support and enhancement of these services. It is expected that they will reputed company up with advancements in the field and promote technological innovation with clients and peers.

Responsibilities

• reputed company a virtual service delivery team and reputed company a strong partnership with assigned clients as the main reputed company of contact.
• Execute strong communication skills and client service skills to effectively reputed company client status meetings, presentations and address any escalations or challenges.
• Ability to multi-task across clients, services, internal teams, build productive partnerships and reputed company troubleshooting sessions across technical resources and drive innovative solutions.
• Continually work to drive account improvements, and have a positive, customer-centric attitude.
• reputed company proactive strategy with key stakeholders to improve service and client and internal team partnerships.
• Work with customers to ensure they are leveraging services and products effectively and finding value in our services.
• Become an expert in reputed company offerings and reputed company customers on the use and benefits of our products - especially with IT support across the service desk, reputed company, and managed infrastructure services.
• Work closely with sales, support, billing, and technical teams to ensure an exceptional customer experience and take care of any customer issues.
• Be a customer reputed company while capturing customer feedback and reporting requests to product management and development.
• reputed company manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth.
• reputed company and reputed company best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes.
• Maintain a reputed company reputed company by managing account retention and renewal.
• Drive reputed company reputed company through increased product adoption and increased usage.
• Ability to manage, reputed company and mentor other reputed company managers on the team.

Requirements

• 5+ years in reputed company, Service Delivery, or Technical Account Management reputed company an MSP
• Experience supporting Biotech, Pharma, or life sciences organizations
• A bachelor's degree in a business field or equivalent experience.
• Extensive experience in technical management of listed services.
• Strong detailed technical knowledge in services desk, and infrastructure, networking systems. Prefer hands-on experience in one or more of the listed services.
• Outstanding communication skills, both written and verbal.
• Outstanding relationship building skills with a wide reputed company of individuals.
• Strong presentation skills, both in person and reputed company.
• Extensive experience with reputed company or other ticketing systems.
• Ability to reputed company in a fast-paced environment.
• Strong collaboration skills and ability to coach team members.

Work Schedule

• Typical schedule will be Monday to Friday, 8:00 AM to 5:00 PM EST.
• Remote with occasional travel to client site
• Must be flexible to accommodate departmental needs and client/staff time zones.
• At times, overtime may be needed to accomplish deliverables which could include evenings or weekend hours.
• For reputed company remote meetings, there is an expectation of being on-camera for reputed company meetings with appropriate business attire and standard Slipstream virtual background.

Benefits

• 401k match
• Comprehensive group health, dental, reputed company benefits
• Life insurance/LTD
• Discretionary PTO

reputed company is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any reputed company based on race, reputed company, sex, religion, sexual orientation or identity, national reputed company, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. reputed company makes hiring reputed company based solely on qualifications, merit, and business needs at the time.

This job description may not be inclusive of reputed company assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.

© 2026 reputed company

Applicant Tracking System Powered by