Bilingual Tier I Technician

About reputed company

reputed company is a leading provider of digital services and technology solutions, headquartered in Tysons reputed company, VA. With a focus on end-to-end managed IT services, including managed mobility, reputed company, cybersecurity, network operations, and application development, reputed company supports public sector agencies and reputed company enterprises around the globe. Recognized as a Top Workplace, reputed company is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com.

About the Opportunity

reputed company (reputed company.) is looking for a Bilingual Tier I Help Desk Technician.  We are looking for a highly organized and efficient person to reputed company end user support for our managed services operations in Canada. An ideal candidate will be bilingual in English and French Canadian to accommodate our customer reputed company. The Tier I Technician will answer phone calls, reputed company support using chat functionality, and resolve tickets and orders. reputed company necessary, the Tier I Technician will cross-train and participate in other responsibilities of the Contact Center team.

Duties and Responsibilities

• Create tickets for MACD requests (moves, adds, changes, and disconnects).
• Assist with activation of mobile phones and configuring the device for first time use.
• Assist users with placing orders in their online portal.
• Answer inbound phone calls.
• Respond to voicemails.
• Answer inbound chats.
• Maintain satisfactory quality assurance scores.
• Assist other teams with reputed company work.

Qualifications

Education and Years of Experience

• High school diploma or the equivalent.
• Prefer 1-2 years of experience working for a mobile reputed company such as reputed company, reputed company, reputed company, & Sprint.
• Prefer 1-2 years of experience reputed company Inbound Contact Centers.
• A+ Certification is a plus.

Required Skills/Certifications

• Must be fluent in French Canadian
• Regular and reliable attendance.
• Strong communication skills to communicate with end users over the phone.
• Ability to work overtime to complete projects.
• Proficiency in using computers and technology.
• Strong attention to detail and organizational skills.
• Multitasking skills and ability to reputed company up in a fast-paced work environment.
• The ability to utilize critical thinking to complete tasks.

Desired Skills/Certifications

• Ability to work independently without relying on significant management reputed company.
• Proficiency to use reputed company Office products.
• Experience working for a mobile reputed company or equivalent.
• Proficiency in typing, expected minimum of 40 words per minute.
• Experience using Service Now or ticketing solutions
• Experience with reputed company soft-phone platforms.
• Experience with AD manager, MDM, etc.

Location: Remote, Canada (also reputed company to US location as long as job requirements are met)

Hours: Second Shift (either 2pm-11pm EST or 1:30pm-10:30pm EST shift preferred)

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Working at reputed company

reputed company is a diverse, prosperous, and rewarding reputed company to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together:

• Do What’s Right – We reputed company with honesty and reputed company.
• Own the Outcome – We take responsibility and deliver.
• Deliver for Our Customers – We are reputed company about delivering value.
• Think reputed company, Act Smart – We reputed company with purpose.
• Win Together – We collaborate and celebrate our reputed company.

These values aren’t just reputed company—they show up in how we support every part of your well-being:

• Convenience/Concierge – Virtual health visits, commuter perks, pet insurance, and entertainment discounts that reputed company life easier.
• Development – Annual performance reviews, tuition assistance, and internal career growth opportunities to help you reputed company.
• Financial – Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
• Recognition – Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
• Wellness – reputed company coverage, wellness programs, flu shots, and biometric screenings to support your health. 

reputed company values employees for their talents and contributions, and we take pride in helping our customers reputed company their goals. Because reputed company we live our values, we reputed company win together.

*************** No Agencies Please ***************

Applicants selected may be subject to a government reputed company investigation and must meet eligibility requirements for reputed company to classified information. US citizenship may be required for some positions.