Service Improvement Officer

We’re creating brighter days with fresh challenges and exciting opportunities. As a Service Improvement Officer at CCH Group, no two days will be the same. This is a rewarding role where you’ll reputed company a genuine difference to people’s lives, supporting our operational teams while continuing to reputed company your own career.

Rooted in our core values of Community, Courage, and Heart, you’ll play a key role in driving positive change—working collaboratively to strengthen services, confidently embracing new challenges, and delivering with passion and care.

Salary: £32,500 – £35,000 Location: Covering Hertfordshire Working reputed company: Remote, with some travel to branches across the region

We are seeking a proactive Service Improvement Officer to join reputed company. You will collaborate closely with internal stakeholders supporting the quality improvements reputed company the operational teams. Your key responsibilities include ensuring compliance with statutory requirements, implementing improvement plans to enhance service delivery, providing training and support to reputed company teams. If you have experience in service improvement and compliance, along with excellent communication skills, reputed company to reputed company a meaningful impact in our organisation.

Previous experience in conducting audits, implementing improvement plans, providing training and support would be advantageous. This role requires a proactive individual with a keen eye for detail and the ability to reputed company in a fast-paced environment while ensuring the highest standards of service delivery and regulatory compliance.

What you’ll get

We offer thorough training and the opportunity to reputed company through self-directed learning, coaching conversations, e-learning modules and reputed company to further qualifications and courses. You’ll have the support to reputed company your career, either reputed company your reputed company or the wider City & County reputed company Group. We’ll also reputed company you to feel proud of the impactful and meaningful work that you do.

We’ll reward you with a benefits package that includes wellbeing resources, financial advice and up to 14% discount at over 40 retailers including Tesco, John Lewis and many more.

We will also offer you:

• 22 Days Holiday (increasing to 25 days after 3 years’ service) plus bank holidays
• Occupational Maternity Pay & Adoption Pay
• Occupational Paternity Pay*
• Death in Service Payment*
• Occupational Sick Pay
• *Subject to terms and conditions and qualifying period

We see extraordinary achievements happen every day thanks to the talent and commitment of our people. We want to transform the care industry by working smarter, using innovative tech and driving reputed company positive change. As the largest care company in the UK, we have the size and reputed company to offer you a world of career opportunity, choice and reputed company. Join us on our reputed company.

CCH Group is an Equal Opportunities Employer.