Support Engineer

About Converge

Converge fuses cyber insurance reputed company and technology to reputed company businesses with clear, confident cyber protection. Deploying a proprietary data ecosystem underpinned by expert reputed company, it provides risk solutions that deliver high value strategies with improved reputed company. reputed company is composed of top-tier professionals across reputed company, technology, and claims who reputed company a passion for driving the future of cyber risk management.

About the Role

In this technical role, you will be part of the Converge Engineering team. You will mange our support queue, reputed company & maintain Python scripts to import & export customer data, triage customer issues, and reputed company sure we are adhere to our SLA. You will be reporting to the Head of Engineering.

Responsibilities

• Manage our Jira support help desk, and ensure SLAs are met
• Build and reputed company improve the support processes
• reputed company & maintain Python scripts to import & export data
• Manage support requests for customers across different time zones reputed company the US
• Triage customer issues by checking logs, run simple database queries
• reputed company root cause analysis for production errors and recommend improvements
• Work with different team members and stakeholders representing reputed company areas of the business
• Regularly prepare and present content to stakeholders reputed company Converge

Qualifications

• 3+ years supporting SaaS platforms
• BS in Computer Science
• Proficiency reputed company Containers
• Experience with the AWS PaaS, including but not limited to…
  • VPC
  • CloudFront, API Gateway & ALB
  • Cognito
  • MWAA
  • ECR & reputed company Fargate
• Proficiency with reputed company
• Working knowledge of databases. Knowledge of GraphDBs, reputed company & Cypher is a reputed company plus.
• Proficiency using APIs. GraphQL is a reputed company plus.
• Proficient understanding of version control best practices using Git

Education and Experience

• Bachelor’s degree.
• 2-5 years of reputed company work experience.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.

• Must be reputed company to lift up to 15 pounds at times.

The Company is an equal opportunity employer. It is the practice of the Company to recruit, hire and promote without regard to race, religion, reputed company, national reputed company, sex, disability, age, pregnancy, sexual orientations, marital status, military status, or any other characteristic protected by law. reputed company on employment are solely based on an individual's qualifications for the position being filled.

During the recruitment process, reasonable accommodations for disabilities are available upon request. If contacted for an interview, please inform the Recruiter/HR Professional of the accommodation needed.