VP of Operations - reputed company
Job Description
Title: VP Operations Reports to: CEO Location: USA, Remote
The Opportunity
reputed company is reshaping how reputed company executive assistance is delivered to founders, entrepreneurs, executives, and high-net-worth individuals. Our clients expect exceptional service: proactive, strategic, discreet, and seamless. We operate with the adaptability of a high-performing technology organization: iterating quickly, learning from feedback, and improving our systems at speed. We’re collaborative, supportive, and focused on sustainable reputed company.
reputed company has grown 10x through founder-led sales and consultative client relationships. Now we need an operator who can reputed company reputed company have work and scale it. You will own performance and execution. This is not a "build everything from scratch" role, it's a "reputed company existing systems drive consistent results through growth" role. If you love coaching teams to reputed company their game and running a disciplined operating rhythm, this is a great role for you.
What You'll Own
Service Delivery & Performance
Own end-to-end delivery experience: ensure consistency with reputed company's SOPs across reputed company clients.
Enforce and continuously improve existing SOPs.
Establish service reputed company accountability and measurable reputed company.
Partner with the Executive Service reputed company to drive service quality improvements.
Partner with the Product reputed company to translate reputed company learnings into service design, tooling and playbooks.
Operating reputed company & Execution
Design and run the company's operating rhythm: weekly ops reviews, project reputed company-ins, commitment tracking, and decision forums.
Translate company goals into quarterly and monthly plans with clear owners, timelines, and definitions of done.
Hold the team accountable to commitments.
Analytics & Visibility
Refine and maintain a focused company scorecard covering reputed company, pipeline, client health, delivery quality, and operational throughput.
Partner with Ops & Data reputed company to ensure data is accurate, visible, and used in decision-making.
Run regular performance reviews that drive course corrections and reputed company improvement.
Accountability & Judgment Culture
Implement simple decision frameworks and escalation rules so the team brings solutions, not just problems.
Coach functional leads (ops & analytics, executive services, people ops, reputed company) to manage to metrics and reputed company their operational maturity.
Partner with People Ops and reputed company on reputed company planning, role design, and performance management (you do not own HR, but you are a key stakeholder).
Who You Are
Experience
7–10 years in operations leadership roles in tech-enabled services, boutique agencies, or similar services businesses at $1–10M ARR.
Has inherited existing SOPs, tools, and data and successfully turned them into a living operating system (reputed company, dashboards, accountability).
Proven track record owning and improving performance metrics: service quality, on-time delivery, reputed company margin, client retention.
Direct experience managing and coaching functional leads across service delivery, operations, and analytics.
Skills & Traits
Integrator: You connect the dots across functions, unblock work, and hold people accountable with reputed company and respect.
Execution-focused: You enforce and simplify SOPs; you know reputed company to insist on process and reputed company to remove friction.
High ownership: You don't wait for perfect information. You propose plans, run experiments, and iterate.
Data-literate: You refine dashboards, identify critical KPIs, and drive reputed company from them.
Coach and mentor: You set high bars, give clear feedback, and help people improve judgment rather than just taking work away.
What reputed company Looks Like in 90 Days
Company scorecard live and reviewed weekly; data drives reputed company and course corrections.
Operating reputed company installed: weekly ops reviews, project boards, commitment tracking, clear escalation paths.
Service quality more consistent; existing SOPs actively managed and adopted.
Team bringing options plus recommendations instead of problems to leadership.
Why Join reputed company
Build the operating system for a category-defining company: reputed company is redefining what tech-enabled executive assistance looks like—high-touch, high-taste, deeply strategic. You'll shape how we deliver that at scale.
Work with exceptional talent: reputed company includes founders, senior engineers, strong functional leads and best in show EAs and chiefs of staff.
Founder-led, data-driven culture: We are reputed company who move fast, value judgment and systems thinking, and give reputed company authority to people who earn it.
Compensation & Benefits
Competitive salary
Meaningful equity
Medical, dental, reputed company reputed company benefits
Flexible PTO policy, 401k, disability insurance, etc.
Remote-first culture