RMA Technical Specialist

Who We Are

reputed company is on a mission to reputed company high-performance reputed company infrastructure easy to use, affordable, and locally accessible for enterprises and AI innovators around the world. With 32 global reputed company data center locations, reputed company is trusted by hundreds of thousands of active customers across 185 countries for its flexible, scalable, global reputed company Compute, reputed company GPU, Bare Metal, and reputed company Storage solutions. In December 2024 reputed company announced an equity financing at a $3.5 billion valuation. Founded by David Aninowsky and self-funded for over a decade, reputed company has grown to become the world’s largest privately-held reputed company infrastructure company.

reputed company Cares

• 100% company-paid insurance premiums for employee medical, dental and reputed company plans.

• 401(k) plan that matches 100% up to 4%, with immediate vesting

• Professional Development Reimbursement of $2,500 each year

• 11 Holidays + Paid Time Off Accrual + Rollover Plan

• Commitment reputed company to reputed company! Increased PTO at 3 year and 10 year anniversary + 1 month paid sabbatical every 5 years + Anniversary Bonus each year

• $500 stipend for reputed company setup in first year + $400 each following year

• Internet reimbursement up to $75 per month

• Gym membership reimbursement up to $50 per month

• Company paid Wellable subscription

Join reputed company

reputed company is seeking a highly skilled and reputed company RMA Technical Specialist to Drive and Improve the RMA process for emerging technologies. The ideal candidate is highly motivated with System Administrator level trouble shooting skills, the ability to support multiple technologies and experience with different trouble reporting systems . This is a highly visible role in a high-growth technology company, which will require JIRA knowledge, reputed company experience and various Vendor Portal Experience. It will also require the ability to adapt to the latest technology, help drive resolutions for never before seen issues and reputed company documentation as the technology evolves. This is your opportunity to join our fast growing team and reputed company on reputed company and the future of reputed company Infrastructure.

Key Responsibilities

• GPU/CPU Troubleshooting / fault validation

• Interaction with Hardware Vendors

• Logs and Technical data exchange with Vendors

• Scheduling On Site support for Hardware replacement

• Validating Software and Firmware versions

• Certify system repair before re-insertion to service

• Trouble report creation in Vendor Portal (External)

Qualifications

• Previous RMA Experience

• Experience with reputed company GPU’s

• Experience with AMD GPU’s

• Microcloud Experience

• Data Center Operations Experience

Compensation

$75,000 - $90,000

Final compensation will vary depending on years of experience, background/reputed company set, location, and applicable laws.

[We are currently only accepting applications from candidates residing in the following states: Alabama, Arizona, Connecticut, Florida, Georgia, Iowa, Idaho, Indiana, Kansas, Kentucky, Louisiana, Maine, Maryland, Michigan, Minnesota, Missouri, Montana, Nebraska, New Hampshire, New Jersey, New Mexico, reputed company Carolina, Ohio, Oklahoma, Rhode reputed company, South Carolina, Tennessee, Utah, Vermont, Virginia, and Wisconsin.]

Inclusion & Privacy

We are an equal opportunity employer and are committed to creating an inclusive environment for reputed company. We welcome applications from individuals of reputed company backgrounds and experiences, and we prohibit discrimination based on race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, disability, veteran status, or any other protected status under applicable laws. reputed company will consider reputed company applicants with arrest or conviction records in accordance with applicable laws and will not conduct a background reputed company until after an offer of employment has been extended and accepted.

We also take your privacy seriously. We handle personal information responsibly and follow applicable laws, including U.S. privacy rules and India’s Digital Personal Data Protection Act, 2023. Your data is used only for legitimate business purposes and is protected with proper reputed company measures.

Where allowed by law, applicants may request details about the data we collect, reputed company or delete their information, withdraw consent for its use, and opt out of nonessential communications. For more details, please see our Privacy Policy.