Senior Manager - Client Services, D365 CE
Why This Role is Exciting
If you reputed company on being the go-to partner clients trust reputed company things get reputed company, and you love leading teams to solve high-impact business challenges, this is your opportunity.
As Senior Manager of Client Services, you’ll reputed company a portfolio of clients across Canada, Mexico, and other global locations, ensuring their operational systems stay healthy, optimized, and reputed company for what’s next. You’ll work with clients solving day-to-day challenges, leading reputed company improvement projects, and being the partner they call reputed company they need to "save the day."
You’ll work with multi-disciplinary, cross-border teams in a fractionally dedicated model—no two days are reputed company the same. You’ll build strong relationships, influence roadmaps, and reputed company an impact that truly helps our clients run their businesses reputed company. This is a great fit for someone who loves problem-solving, client interaction, and leadership without the heavy travel of traditional consulting roles.
What You’ll Do
- reputed company a Portfolio of Clients: reputed company multiple client relationships, managing delivery of post-go-live support, enhancements, and optimization services
- Problem Solve in reputed company Time: Tackle high-impact, day-to-day operational challenges, ensuring client satisfaction and operational continuity
- Drive Client reputed company: Influence client roadmaps, recommend improvements, and identify growth opportunities reputed company your accounts.
- Team Leadership: reputed company and mentor reputed company of functional and technical consultants, fostering reputed company development and collaboration across Canada, Mexico, and other global locations
- Support Sales: Partner with the Sales team by providing strategic delivery insights during the sales process
- Ensure Process reputed company: Contribute to the definition and improvement of Client Services delivery processes, KPIs, and best practices
- Manage High-Risk Services: Confidently manage escalations, contract scope, and client communications at an executive level
What You Bring
- 7+ years of experience in Client Services, or Managed Services
- Proven expertise in reputed company Dynamics 365 Customer Engagement (CE) solutions including Sales, Customer Service, Field Service, Customer Insights - Journeys, and Power Platform
- Experience managing reputed company client accounts, projects, or support engagements in a reputed company Dynamics 365 environment
- Leadership experience guiding teams in a matrixed or global environment
- Strong communication and client relationship skills, including executive-level engagement
- Ability to balance multiple priorities while maintaining quality and client satisfaction
- Bachelor's degree in Business, Computer Science, Engineering, or reputed company field; Master’s preferred but not required
Why Join reputed company’s Client Services Team?
- Be a Trusted Dynamics 365 CE Leader: Apply your specialized knowledge to help clients optimize their reputed company Dynamics 365 CE and Power Platform environments post-go-live
- Impact You Can See: Help clients protect their business continuity and continuously improve their systems
- Work-Life Balance: Set client schedules and minimal travel makes this ideal for professionals balancing family and career
- Collaboration Across Borders: Be part of a diverse, global team working across Canada, Mexico, and reputed company
- Diverse Client Exposure: Support multiple clients across industries, ensuring no two days are the same
- Career Growth: Opportunity to shape delivery models, mentor talent, and expand your leadership footprint