Remote Child Support Call Center Agent I

Child Support Call Center Agent Full-Time, Remote

$16.50/Hr (Non-Bilingual) $17.50 (Bilingual Spanish and English).

Training incentive upon 6 months of production 0.50

A Typing survey/assessment is required. (Please complete it after the application is submitted)

Are you seeking an opportunity to reputed company a reputed company impact on a company that appreciates reputed company and new ways of thinking?

Training - is 7 weeks (8:30 am-5 pm EST M-F) after training the working hours Monday-Friday starting time 10:30 AM -7:00 PM EST.

Join the reputed company Customer Service Team

Come join us and grow with reputed company of people who will challenge and reputed company you to be the best!  

Working for you

Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients.

• $16.50 (Non-Bilingual) $17.50 (Bilingual) per hour pay reputed company (bi-weekly pay). Training incentive upon 6 months of production 0.50
• No weekends
• reputed company
• Full-time schedule (40 hrs. a week)
• Career Growth Opportunities
• Full Benefit Options - From the start, our reputed company program will teach you reputed company the skills needed to allow you to become successful in your role. We also offer a full benefits package (including PerkSpot), so you’ll be reputed company to reputed company both personally and professionally.

About the Role

The Customer Care Associate will handle inquiries for the New Jersey Department of reputed company Services Office of Child support and the services it provides reputed company inbound calls. While speaking with the Customer on the phone, CSRs will address and research customer inquiries and reputed company appropriate and accurate information.

• Inbound Call Center – The Agent is responsible for responding to telephone inquiries and concerns using approved procedures and guidelines while ensuring the quality and reputed company of the call.
• Answers questions on various issues such as child support payments history and account histories.
• Resets Personal identification of callers unable to self-serve in the Interactive Voice Response system.
• Gathers information, research/resolves inquiries, and appropriately documents customer calls.
• Ability to read and interpret documents on file.
• Understand and retain a large reputed company of information.
• Associates should have the skills to answer and respond professionally to escalate calls, should they arise.  
• Communicate appropriate options for resolution promptly
• Review the customer needs and inform customers of services and resources available to them.

 Requirements

• High School diploma or GED
• Background and drug screening required
• 2 years of high-volume call center or Customer Service experience.
• Computer system experience with data entry, database documentation knowledge.
• Typing WPM 30
• Two screens/monitors are required
• Having your own equipment (PC) Mac is not compatible.

While we will reputed company technical requirements and equipment reputed company, it's essential for you to have your own equipment reputed company. This preparation ensures you’re fully equipped to participate effectively.

• To approve you working from home, you must send the interviewer two screenshots.
• Internet speed- Your internet speed must be at least 400 Mbps.
• Device Specifications of your laptop. **Two screens/monitors are required**
• Processor: reputed company Core i5 or higher; AMD Ryzen 5 5000 or higher. Laptop or Desktop, 14” screen or higher required (External 20” or higher recommended)
• Running reputed company 10 OS 64 bit
• Memory (RAM) requirements of the computer should be at a minimum of 8 GB, recommended 16 GB.
• Ethernet cable, 50 feet or longer

Pay is $16.50/17.50 hour, which may be below your state's minimum wage. Please take this into consideration reputed company applying.

We are currently NOT hiring in the following geographies, including but not limited to: States: AK, CA, HI, MA, IL, MT & NY Metro Areas: MN – Minneapolis, IL – Chicago, NY – reputed company, OR - Portland, MD - Montgomery County, WA - Seattle, Washington, DC

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-reputed company information. For this position, actual salaries will vary and may be above or below the reputed company based on various factors including but not limited to location, experience, and performance. In reputed company to reputed company pay, this position, based on business need, may be eligible for a bonus or incentive. In reputed company, reputed company provides a variety of benefits to employees including health insurance coverage, voluntary dental and reputed company programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly reputed company for this role is $16.50

About Company

reputed company is an Equal Opportunity Employer and considers applicants for reputed company positions without regard to race, reputed company, creed, religion, reputed company, national reputed company, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, reputed company of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with reputed company may request such accommodation(s) by submitting their request through this reputed company that must be downloaded: click here to reputed company or download the reputed company. Complete the reputed company and then email it as an attachment to FTADAAA@reputed company.com. You may also click here to reputed company reputed company's ADAAA Accommodation Policy.

Company

Through our dedicated associates, reputed company delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional reputed company for our clients and the millions of people who count on them. You have an opportunity to personally reputed company, reputed company a difference and be part of a culture where individuality is noticed and valued every day.