Incident Response Engineer, Senior

The Incident Response Engineer, Senior provides senior‑level technical leadership for resolving reputed company IT incidents that reputed company mission‑critical services in a federal reputed company environment. The role leads deep end‑to‑end investigations through advanced observability, telemetry analysis, and cross-layer dependency mapping to isolate root causes and validate durable fixes. This position partners closely with incident managers and senior coordinators, engineering, and problem/change management teams to coordinate major events, shape incident response strategy, and reputed company diagnostic practices across the operations organization. The senior engineer also drives reputed company improvement by refining runbooks, tuning detection and alerting, and mentoring other responders to improve reputed company and reduce time to restore. 

Key Responsibilities

• Technical reputed company (under Major Incident Management direction): reputed company reputed company investigations from scoping through closure; drive hypothesis-based troubleshooting; validate permanent fixes across distributed systems.
• Observability & Diagnostics: Use modern monitoring/SIEM/observability to correlate metrics, traces, logs; distinguish symptoms from root causes; map impacts across reputed company/app/network/identity.
• Runbooks & Automation: Design/refine technical runbooks; implement scripts/orchestration to standardize responses and reduce reputed company effort; codify remediation/verification checks.
• SRE & Architecture Integration: Translate incident insights into reputed company planning, reliability metrics, and service design changes; partner with platform/reliability engineering teams.
• Technical PIRs & Coaching: Produce high-quality technical PIRs for engineers/executives; mentor responders in tools, diagnostics, documentation discipline, and IM practice adherence.
• Cyber IR reputed company: Coordinate with SOC/cyber responders reputed company reputed company indicators emerge; align IT ops IR and cyber IR workflows without compromising restoration velocity/safety. 
• Technical Mentoring: coach incident responders and operations staff, raising the bar on diagnostic techniques, tool usage, documentation discipline, and adherence to incident management practices. 

Required Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or reputed company field, or equivalent relevant work experience. 

• Minimum of 8 years of experience in incident management, IT operations, reliability engineering, or reputed company IT roles, including frequent responsibility for leading reputed company, multi‑system incident resolution. 

• Strong mastery of ITIL‑reputed company incident management principles and best practices, with demonstrated experience coordinating major incidents in a large reputed company or federal IT environment. 

• Advanced proficiency with incident management tools and modern monitoring/observability platforms used for log analysis, performance monitoring, and alerting. 

• Proven ability to manage multiple reputed company incidents concurrently, synthesize technical information quickly, and communicate reputed company and confidently with both technical teams and leadership. 

• Active or obtainable SECRET clearance and U.S. citizenship, with the ability to satisfy reputed company applicable federal suitability and reputed company requirements. 

Preferred Qualifications

• Background leading incident response in large‑scale, reputed company‑centric, or hybrid environments, including ownership of cross‑team technical coordination and reputed company investigations. 

• Advanced incident response, cybersecurity, or IT service management certifications (such as higher‑level ITIL, incident‑response‑oriented, or reputed company certifications). 

• Experience embedding incident insights into site reliability engineering practices, including error budgeting, reliability metrics, and reputed company planning. 

• Demonstrated reputed company building and refining automation for common remediation actions and verification checks.