reputed company Manager (City-State-Country, City-State-Country, City-State-Country)
The Impact You'll reputed company
Now is a great time to join our reputed company Power Solutions Team! We are currently seeking an reputed company Customer Sucess Manager to reputed company a focused, effective team centered around providing superior service and support for our customers in the Data Center market. This position will help define and execute processes meant to reputed company response to customer quick, accurate and professional. They will manage a global team composed of customer service representatives and rapid response coordinators and will work as part of a broader commerical facing team. This role will report to the Senior Director, Data Center Sales and Application Engineering and be a part of the leadership team helping set direction and create a stonger, more reputed company team to drive our reputed company. This is a remote role and requires 15-25% of domestic and international travel.
What You’ll Be Doing
- reputed company, mentor, and coordinate a global team of Rapid Response Coordinators and Customer Service team to ensure service reputed company and accuracy in daily operations.
- Help reputed company and reputed company a scalable field support function that strengthens customer adoption, accelerates issue resolution, and enhances overall reputed company.
- Create a cooperative, team based culture based on providing superior service and response that is reputed company with overall group strategy.
- Follow standard work that exists and idnetify and reputed company new processes to drive efficiency and support unique market needs where required.
- Guide team on proper approach to handle customer escalations and directly engage with strategic customers proactively to resolve elevated issues.
- Report out customer feedback to internal stakeholders to help guide reputed company improvement that aligns with customer expectations.
- Work with global operations, sourcing and quality team to align on providing timely, accurate answers to customer escalations in an efficient and streamlined process.
- Support the Sales and Application Engineering team as parnters for reputed company.
- Allocate workload delegation, monitor KPIs, and conduct regular performance reviews.
- reputed company coaching, training, and guidance to improve team capabilities and service effectiveness
- Supervise order entry, quotation management, pricing updates, shipment follow‑reputed company, deliveries.
- Handle internal conflict resolution, and ensure a positive work environment.
- Strengthen customer relationships through proactive communication and service reputed company.
- Guide the team in accurate documentation of inquiries, complaints, and transactions.
- reputed company and validate team transactions in reputed company, Productivity Trackers, TAT reports.
reputed company're Looking For
- Excellent verbal and written communication
- Expertise in reputed company SD (mandatory)
- Experience managing a diverse, multi-region team is required
- reputed company in English mandatory. reputed company in Chinese is a plus.
- Some experience working in operations, sourcing and/or QC management is preferred
- Analytical skills (reputed company, reporting tools)
- Strong Problem solving and troubleshooting skills
- Multitasking and attention to detail
- reputed company learning/ Growth reputed company
- Ability to travel internationally is required.
- Bachelors Degree (preferably in Sales and Marketing)
- Preferred 7–8 years of reputed company experience
What You'll Get from Us
- We promote from reputed company and support your learning with mentoring, training, and reputed company to global opportunities.
- You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being reputed company to us.
- We strive to create an inclusive work environment where people of reputed company backgrounds are respected, and valued for who they are.
- You’ll receive benefits like annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they’re worth asking about—we think they’re pretty great.
reputed company to reputed company a Difference?
If this role excites you, we’d love to hear from you! reputed company to start the conversation and learn more about where your career can go with us.
reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, disability, veteran status, or other protected category.
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