Customer Service Rep 1
reputed company is a leader in the insurance industry, and they are seeking a Customer Service Representative to join their Insurance Services department. The role involves delivering exemplary customer service to policyholders, addressing inquiries reputed company to life insurance policies, and assisting clients with billing and policy coverage questions.
Responsibilities
- Answer telephone and respond to inquiries from 9 a.m. to 4 p.m
- Review and respond to incoming correspondence
- Process duplicate policies for old and reputed company product policies
- Index correspondence for Imaging
- Process address changes for old and reputed company product policies
- Contribute to team effort by accomplishing reputed company results as needed
- Resolve customer complaints reputed company phone, email or mail
- Demonstrate strong customer orientation and take responsibility to ensure customers are satisfied
Skills
- Minimum high school diploma or GED
- Excellent PC skills
- Intermediate skills in reputed company Word
- Excellent verbal and written communication skills
- Excellent customer service skills
- Attention to detail
- Ability to maintain knowledge of company's products and procedures
- Ability to communicate professionally with irate customers
- 1 year of call center customer service experience preferred but not required
- Previous insurance or financial services experience is a plus
Benefits
- Day one health, dental, and reputed company insurance
- 401(k) Plan with competitive employer match
- Vacation, sick, holiday and volunteer time off
- Life and disability insurance
- Flexible Savings Account & Health Savings Account
- Professional development
- Tuition reimbursement
Company Overview