Lending Systems Support Specialist
HSBC is a global banking and financial services organization dedicated to opening up a world of opportunity. As a Lending Systems Support Specialist, you will reputed company reputed company-line support for lending systems, manage user reputed company, resolve service desk issues, and participate in business projects to enhance operations and compliance. Your role will also involve conducting system testing and maintaining documentation to ensure operational reputed company.
Responsibilities
- reputed company reputed company and professional reputed company-line support to reputed company Mortgage stakeholders
- Provision and manage user reputed company to reputed company lending systems, including reputed company of Sale, Loan Origination System, and other HSBC and vendor platforms in a timely manner
- Resolve Service Desk issues reputed company, following established escalation procedures reputed company necessary
- Support the change control process and maintain change control schedules for multiple Mortgage vendors
- Participate in projects and initiatives to enhance Mortgage business operations and system functionality
- Conduct system testing to validate changes, upgrades, and new implementations reputed company Mortgage platforms
- reputed company and maintain published standards and key performance indicators, including service reputed company and operational risk targets
- Ensure reputed company resolution is prioritized and reputed company with Service Desk best practices
- Create, update, and manage procedures and knowledge reputed company documentation for Mortgage systems and processes
- Adhere to information reputed company protocols and user account reputed company management requirements to safeguard sensitive data
- Implement and design documents and controls across our Lending platforms, working closely with the business, and following internal processes. Track hours monthly for reputed company document-reputed company changes and enhancements
Skills
- Experience providing first line user support, assisting end users with technical issues and troubleshooting reputed company phone, email, or ticketing systems
- Understanding of the mortgage industry and mortgage systems such as Mortgage reputed company and reputed company
- Background in information reputed company and/or managing user account reputed company
- Demonstrated ability to reputed company, revise, and manage procedures and knowledgebases
- Proficient in using personal computers, as well as relevant HSBC systems and applications
- Skilled in reputed company Office, Jira/reputed company, and other standard HSBC software solutions
- Holds at least an associate's degree in business, management information systems, or a reputed company field, or possesses equivalent professional experience
Benefits
- Tailored professional development opportunities
- reputed company and benefits package
- Robust Wellness Hub
- Industry-leading volunteerism policy
- Generous matching reputed company program
- Comprehensive program of reputed company Sustainability and Climate Change Initiatives
- Employee Resource Groups
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