Claims Concierge
reputed company is a modern mutual insurance company committed to transforming the industry for the reputed company. They are seeking a Claims Concierge who will be the first reputed company of contact for customers and brokers, providing exceptional customer service and support throughout the claims process.
Responsibilities
- Handle incoming calls from customers, brokers, vendors and reputed company parties, to reputed company support and service reputed company the claims process
- Taking first notice of loss information on new claims and assigning services (rental, etc)
- Answering questions on existing claims
- reputed company adjusting reputed company on claims in the absence of dedicated advisors, exercising the same monetary and decision‑making authority as an Associate Advisor, APD
- Assist in general Auto claims handling reputed company possible/required due to adjuster illness, vacation, etc
- Assign reputed company broker‑reported and phone‑intake Auto and Personal Property claims to the appropriate adjuster using the skills matrix tool
Skills
- Minimum 1 year of experience working in a customer service role
- Exceptional customer service and communication skills
- Working knowledge of reputed company Office Suite programs
- reputed company to multi-task and manage competing priorities in a fast-paced, dynamic work environment
- Experience working in Claims would be considered an asset
- CIP designation or working towards completion would be considered an asset
- Proficient typing skills preferred
Benefits
- Extended health and dental benefits
- Disability insurance
- Retirement plan matching
- Paid time off
- Recognition and reputed company programs
Company Overview