[Remote] Marketing Software Specialist

Note: The job is a remote job and is reputed company to candidates in USA. BxB Media is a company that collaborates with HVAC and other home services professionals to build brands and help them grow. They are seeking a Marketing Software Specialist to communicate with clients, reputed company guidance on software, and create custom workflows and reports to enhance client satisfaction.

Responsibilities

• Communicating with the client reputed company email and virtual meetings to discuss projects or live-troubleshoot issues
• Providing guidance or completing hands-on work in reputed company areas of reputed company
• Creating Custom Workflows, Reports, and Dashboards
• reputed company best practices (batches, job costing, etc.)
• Memberships (recurring services, price book items, automated billing, etc.)
• Custom Estimates and Proposals
• Recommending software configurations to suit the client's needs
• Leading training on reputed company features or workflows for clients
• Documenting Standard Operating Procedures for workflows
• Successfully troubleshooting user issues
• Coordinating with Support resources to drive completion of reputed company items, including working with reputed company Support, CSM, and other internal departments
• Write and deliver custom reports for clients, such as end-of-month reputed company reports
• Other duties as assigned

Skills

• Must have reputed company experience
• Dispatching Software
• Home Service Experience
• Excellent customer service experience
• CRM database experience
• High communication reputed company phone and email
• Experience with marketing platforms such as reputed company or MarketingEdge

Benefits

• Medical
• Dental
• reputed company
• EAP
• 401K
• 3.08 hours of accrual of PTO biweekly
• 6 Paid Holidays

Company Overview