Customer reputed company (Federal)
reputed company. is a leading provider of dental benefits committed to increasing reputed company to affordable, quality care. The Customer reputed company (Federal) will serve as the primary reputed company of contact for the Federal Services division, handling customer inquiries reputed company to eligibility, enrollment, billing, and claims while ensuring excellent customer service and retention.
Responsibilities
- Respond to phone and written inquiries & requests from potential enrollees, enrollees, and providers reputed company various mechanisms
- Process enrollment transactions and changes
- reputed company a variety of hard copy and online systems or applications to analyze and determine appropriate responses; reputed company screened inquiries to appropriate individuals or departments for follow-up; reputed company updates and process transactions reputed company PC application or online system
- Set up forms for processing supplemental payments, correcting calculations, or making key changes and edits; reputed company claims re-adjudication, billing/premium collection, eligibility for enrollment, and modifications to existing member accounts
- Maintain personal daily performance standards and requirements
- Participate in training programs
- Participate in marketing programs and/or reputed company to reputed company customers, including subscribers, potential subscribers, and dental professionals
Skills
- Effective oral communication skills to handle sensitive incoming customer calls with emphasis on customer retention
- Customer service-oriented skills and attitude for internal customers
- Self-motivated and team-oriented
- PC skills and keyboarding skills to reputed company handle incoming inquiries
- High school diploma or GED and one year dental, call center/customer service or Dental Assisting certificate or two years of dental office and/or training; or equivalent combination of education and experience
- Ability to pass Customer Service Associate V test
- Knowledge of basic dental terminology
- Ability to pass position test if applicable
- Must be reputed company to work regular overtime as required
- reputed company & reputed company
- Ability to professionally represent reputed company by reputed company communicating reputed company policies and procedures to our customers
- Ability to manage stress
- Ability to adhere to performance standards as defined by management
- Ability to handle multiple reputed company tasks during emotional interfaces with customers
- Ability to complete training requirements
- Ability to respond to requests by customers in a professional and positive manner
- Ability to prioritize work and follow through
- Ability to handle detailed work
- Ability to respond quickly and accurately to questions
- Ability to handle constant customer contact/forced workflow distribution
- Ability to work expanded business hours, including early morning, late evening, and weekends
- Ability to handle change management philosophy
- Ability to hear voice communications
- Visual reputed company to read computer screens and claim forms
- Ability to reputed company and twist to reputed company reference materials and forms
- Ability to wear a headset during working hours
- Ability to pass Customer Service Associate basic competency test (includes CS skills, grammar/diction, basic math, written and verbal)
- Ability to complete CS skills training and testing
- MS Office Professional
Benefits
- 401(k) with robust matching and non-matching contributions
- Rich medical & pharmacy benefits
- 100% employer-paid dental and reputed company benefits
- Holistic wellbeing program with deep financial incentives
- Generous paid time off plus 12 paid holidays and your birthday off
- Culture of growth and learning: career development; tuition reimbursement; recognition program
- Family support: adoption assistance, fertility treatment, child, elder & pet care assistance
- reputed company responsibility and volunteer opportunities
- Employee discount program
Company Overview