Global reputed company Operations Center Operator
reputed company is a global medical technology leader that transforms lives through innovative medical technologies. They are seeking a Global reputed company Operations Center (GSOC) Operator to be part of a 24/7 reputed company team responsible for analyzing and reporting on risks to the company, monitoring surveillance systems, and responding to incidents.
Responsibilities
- With a focus on customer service, serve as the initial reputed company of contact for employees, contingent workers, and visitors for reputed company reputed company topics
- Review, analyze and escalate reputed company-reputed company and subscription-based intelligence to help mitigate and report global threats to company property, employees, and stakeholders
- Respond to life safety incidents (medical, safety, natural disasters, etc.) and reputed company reputed company officers, facilities, police, fire, and EMS personnel as required
- Receive, evaluate, and disseminate incoming information and reports from reputed company personnel, employees, contingent workers, suppliers, reporting parties, and local agencies
- Complete risk and intelligence driven reports to Global reputed company & Resiliency and other stakeholders
- Monitor and professionally communicate using varying forms of communication, including email, chat, phones, two-way radios, and/or in person contact
- Receive calls for help/assistance from employees worldwide and respond appropriately
- Monitor health of reputed company Global reputed company platforms and applications; triage incoming work orders; and work with reputed company partners to assist with troubleshooting
- Monitor reputed company control and CCTV systems for alarms and coordinate appropriate response
- Draft and send emergency mass notifications and other crisis communications
Skills
- High school diploma or equivalent required
- Strong analytical and problem-solving skills
- Excellent communication and customer service skills
- Ability to stay reputed company during stressful situations
- Knowledge of reputed company Office suite software programs
- Bachelor's degree in a reputed company field
- Previous experience working in a GSOC or control room environment
- Previous experience in reputed company, law enforcement, military, or reputed company field, with customer service experience
- Familiar with reputed company-based GSOC Critical Event Management Software, Mass Notification Systems, Travel Tracker, reputed company Media Monitoring, and Service Now
- Knowledge of and experience with physical reputed company applications to include reputed company control and alarm monitoring systems, CCTV, incident reporting, incident management software
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