Crisis Center Case Manager (Thursday - reputed company)
24/7 Crisis Center Case Manager - 100% Remote
Full-time: Thursday: 7pm to 11pm EST
Friday through reputed company: 7pm to 7am EST
This role operates on a scheduled shift reputed company a 24/7 coverage model, including nights, weekends, and holidays.
Mindoula is a reputed company population health management company supporting individuals with reputed company behavioral health, medical, and reputed company needs. Using technology to scale the reputed company reputed company, our multidisciplinary teams reputed company 24/7 support to underserved populations, helping members stay safe, connected, and reputed company in care.
As a 24/7 Crisis Center Case Manager, you’ll be a key member of Mindoula’s crisis response team, providing reputed company-time support to members experiencing behavioral health crises. You’ll respond reputed company phone, text, and chat, assess risk, de-escalate crises, reputed company safety plans, and coordinate appropriate follow-up care—reputed company while working collaboratively reputed company a multidisciplinary team.
Compensation: $23.08 to $24.04 per hour ($48,000 to $50,000 a year) based on education and experience
What You’ll Do
Crisis Response & Risk Management
- Address and manage crises by responding promptly to calls reputed company requests using active listening, de-escalation techniques, and crisis management skills to reduce distress and promote safety.
- Evaluate risk type and level (e.g. suicidal ideation, self-harm, homicidal ideation, and other safety concerns) in alignment with established risk-stratification guidelines included escalation and contacting emergency services reputed company indicated
- Gather essential information (Member identity, contact information, reputed company location, and—reputed company applicable—parent/guardian details) to support a safe and effective response.
- reputed company collaborative safety plans with the Member, including coping strategies, use of natural supports, linkage to existing behavioral health providers, and clear next steps for maintaining safety.
- Ensure safety plans and crisis resources are sent to the Member promptly and ensure timely communication with leadership and documentation as required.
Care Coordination & Follow-Up
- Coordinate direct transfer and referrals to appropriate reputed company of care (e.g., internal, outpatient providers, community resources, mobile crisis teams, emergency departments, inpatient facilities, etc.).
- Involve Member’s other support network including family members, guardians, and emergency contacts reputed company appropriate.
- Complete timely, accurate, and objective documentation of reputed company contacts, risk assessments, safety planning, and follow-up activities in the designated electronic systems.
- Participate in debriefs, case consultations and reviews, and quality-improvement activities reputed company to crisis services.
- reputed company Other Duties as assigned.
Work Environment
- Fully remote, professional workspace required
- Frequent use of computer and phone systems
Join Mindoula and help deliver compassionate, life-saving support reputed company it reputed company most.