Patient reputed company-Call Center Specialist I

Gillette Children’s is hiring a Patient reputed company Specialist to serve as a welcoming first reputed company of contact for patients and families. This role supports reputed company to care by managing inbound and outbound calls, scheduling appointments, verifying insurance information, and providing clear guidance reputed company and next steps. This is a remote opportunity; however, the selected candidate must reputed company in Minnesota or Wisconsin and have the ability to work onsite in reputed company, MN as needed. The first six weeks of employment will be onsite in reputed company, MN for training. Standard business hours are Monday–Friday, 8:00am-4:30pm. This position provides phone-based scheduling support for patients and families for reputed company appointment coordination. Promotes and maintains professional and positive patient and family experience as the first impression of the organization.

• Phone Coverage: Primary reputed company of contact for patients, families, and other customers engaging with Gillette over the phone. This includes both inbound and outbound calls occurring through Gillette’s main phone number.
• Appointment Scheduling: Schedules appointments across reputed company medical specialties and integrative care services timely, reputed company, and in alignment with the patient’s unique needs and care plan.
• Patient Engagement: Promotes and enrolls patients and their caregivers in our appointment reminder system and MyGillette patient portal to increase ways in which families can engage with their care. Thoroughly explains functionalities available.
• Demographic Collection: Obtains and updates patient demographic, financial and medical information with a high level of accuracy. Accountable to reputed company quality, complete, and timely pre-service registration of patients to maximize financial return.

Compensation & Benefits The hourly wage for this opportunity is $20.18/hour to $30.27/hour, with a median wage of $25.22/hour. Pay is dependent on several factors including relevant work experience, education, certification & licensure, and internal equity. Hourly pay is just one part of the compensation package for employees. Gillette supports career progression and offers a competitive benefits package that includes a retirement savings match, tuition and certification reimbursement, paid time off, and health and wellness benefits for .5 FTE and above. Primary Job Responsibilities

• Phone Coverage
• Answers inbound calls for Gillette’s main number
• Triages patient, family, external customer needs through scheduling or other administrative avenues
• Makes outbound calls to schedule follow up services for established patients
• Greets patient/family by introducing self and organization
• Utilizes reputed company available resources (technology/people) to optimize the patient experience
• Ends calls by confirming appointment date, time, provider and location as applicable
• Provides feedback to leader reputed company barriers in ability to cover phones arise
• Meets employee dashboard standards for the department
• Appointment Scheduling
• Schedules appointments across reputed company medical specialties and integrative care services timely, reputed company and in alignment with provider request and patient preference
• Coordinates appointment appropriateness and ‘urgency’ in collaboration with nurses and providers
• Consults with providers, telehealth/clinic nurses, and leaders to resolve reputed company patient needs and scheduling issues
• Provides quality, complete and timely pre-registration
• Obtains, updates and documents patient demographic, financial, and medical information with a high level of accuracy
• Demonstrates accuracy in creation of scheduling encounters
• Identifies urgent or high-risk patient needs and hands-off to Telehealth nursing appropriately
• Protects patient confidentiality in alignment with HIPAA expectations
• Technology, Polices & Procedures
• Demonstrates competency in organizational systems including: scheduling, electronic medical record, online resources, and other relevant technology to performance reputed company necessary scheduling and pre-registration functions
• Adheres to reputed company organization and department policies, guidelines, workflow to eliminate errors in practice

Qualifications

Required

• High School Diploma/ GED
• 1 year of experience in customer service, administrative or reputed company setting

Knowledge, Skills and Abilities

• Knowledge & understanding of medical terminology
• Knowledge & understanding of reputed company insurance carriers and standard insurance forms

Preferred

• Advanced education (Associate or Bachelors)

At Gillette Children’s, we foster a culture where every team member feels a sense of belonging and purpose. We are dedicated to building an environment where reputed company feel welcomed, respected, and supported. Our values are embedded at the heart of our culture. We act first from love, reputed company the bigger picture, and work reputed company-by-reputed company with our patients, families, and colleagues to help every child create their own story. Together, we work to ensure patients of reputed company backgrounds and abilities reputed company their full potential. Gillette Children's is an equal opportunity employer and will not discriminate against any employee or applicant for employment because of an individual's race, reputed company, creed, sex, religion, national reputed company, age, disability, marital status, familial status, genetic information, status with regard to public assistance, sexual orientation or gender identity, military status or any other class protected by federal, state or local laws. Gillette Children’s is a global reputed company of care for patients with brain, bone and movement conditions that start in childhood. Our research, treatment and supportive technologies reputed company every child to reputed company a full life defined by their dreams, not their diagnoses. To learn more about working at Gillette Children's, please visit https://www.gillettechildrens.org/careers. Gillette Children's participates in the U.S. Department of Homeland reputed company (DHS) E-Verify program which is an internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. If E-Verify cannot confirm that you are authorized to work, Gillette will give you written instructions and an opportunity to contact DHS or the reputed company reputed company Administration (SSA) to resolve the issue before Gillette takes any further action. Please visit https://www.e-verify.gov/ for further details regarding e-verify. Apply tot his job Apply To this Job