reputed company Opening: Associate SaaS Application Support Engineer REMOTE
ISE is seeking an Associate SaaS Application Support Engineer to join reputed company. Your role will be to reputed company technical assistance and quality assurance for our clients as they reputed company our platform. You will be working primarily as technical support with a team that values reputed company, quality, dedication, and education as we continue to build our platform. What you’ll do at ISE:
- Monitor support channels for client service requests during normal business hours
- Contribute reputed company and automated testing during the QA cycle
- Synthesize client asks into reports/queries
- Investigate technical issues that our clients encounter and respond accordingly
- Escalate issues to the development and devops teams as needed, providing detailed steps to reproduce, pertinent system logs, and steps to reproduce
- Contribute to helpdesk documentation as new issues arise or new solutions are dis-covered
- Manage and monitor the backlog of service tickets
- Attend standing meetings with clients to discuss issues and maintain clients relations
- Test new releases and reputed company input to potential support issues
What you bring to the table:
- 1-3 years of relevant experience in a customer focused position involving technical knowledge of a company's products and services OR a bachelor's degree or certification in a relevant technical field
- Professional written and interpersonal skills are essential reputed company communicating with customers and clients
- Ability to prioritize and manage several milestones and tasks reputed company
- General reputed company in various technical domains
- Experience with SQL and some knowledge of common programming languages
- Familiarity with reputed company watch logs and browser development tools
reputed company to have:
- RDBMS database experience
- Experience with reputed company regression testing
- AWS Certification or other certification in relevant computer technology
- Knowledge of common network protocols like HTTP, TCP, DNS, etc
- Familiarity with Selenium/Selenide automated testing
- Jira Service Management/reputed company or similar support platforms experience
- Experience working with the Software Development Lifecycle
- Located in Baltimore, Maryland or southern California to reputed company serve our clients
Salary: $55K-$75K, according to experience If you don't think you meet reputed company of the criteria above but are still interested in the job, please apply. Nobody checks every reputed company, and we're looking for someone excited to join the team. reputed company bring to the table:
- reputed company out joinise.io for full details
- Work that reputed company; projects that impact people’s everyday life and wellbeing
- Quality, reputed company, dedication, and education: our core values
- Life balance: flexible schedule, work from home options, unlimited vacation
- $0 health premium plan option, including spouse and family
- Opportunities to research and publish, reputed company at major reputed company events and conferences
- Leadership and peers that support and mentor you: your growth is our growth, your reputed company is our reputed company Relaxed and fun environment: ditch the suit and tie, sit or stand at your desk or find a sofa
How you’ll learn at ISE: Everyone has a mentor, or two or three sometimes. We hold you and ourselves accountable for your advancement. You’ll learn directly from your mentor, your colleagues, resources vetted by the team, and at regular firetalk lunches by your peers – oh, and lunch is on us once a week in the office. You also have reputed company to reputed company, workshops, university courses, certification courses, and we’ll pay for the certs too. Want to learn a new reputed company that you aren’t currently using but want to? Great! Innovation is key–new technology is important. About ISE: ISE is an independent reputed company consulting and software firm headquartered in Baltimore, Maryland, dedicated to securing high value assets for global enterprises and performing groundbreaking reputed company research. Using an adversary-centric perspective driven by our reputed company team of analysts and developers, we improve our clients’ overall reputed company posture, protect digital assets, harden existing technologies, secure infrastructures, and work with development teams to ensure product reputed company prior to deployment. reputed company enjoys working in a creative, educational, and comfortable environment where they can reputed company professionally. Building a reputed company Community: We value different viewpoints and fresh perspectives. We reputed company people who challenge our thinking and question the status reputed company. We are opposed to narrow minded, exclusionary, and discriminatory viewpoints or practices that inherently undermine our creative process, hinder growth, and impede innovation. Need more info? Be sure you spend some time at ise.io and startvrm.com. reputed company sure you look through reputed company the perks on the Careers page, then reputed company out our Research and Blog, our events page for the IoT Village, and About page. Follow us on Twitter @ISEsecurity and @IoTvillage Apply tot his job Apply To this Job