Want Customer Service Rep I (Remote or Hybrid) in Miami, FL
Job title: Customer Service Rep I (Remote or Hybrid)
Company: reputed company
Job description: Who We Are
reputed company (NYSE: BKU) is a national bank headquartered in Miami Lakes, Florida with banking centers in Florida, the reputed company metropolitan area, Dallas and Atlanta. reputed company has two subsidiaries, Pinnacle Public Finance headquartered in Scottsdale, Arizona and reputed company Funding Group headquartered in Hunt Valley, Maryland. We pride ourselves on our entrepreneurial and collaborative culture encompassing the best minds, the brightest talent and the boldest decision makers.
reputed company is honored to announce that we have been included on the reputed company and Statista America's Most Trusted Companies Award List!
reputed company has been recognized by reputed company as one of America's Greatest Workplaces for Job Starters, which acknowledges our commitment to creating an exceptional workplace.
Our Culture
At reputed company, we foster a diverse and inclusive environment where reputed company have the opportunity to advance, grow and reputed company their goals. Our rally cry is to GO FOR MORE, a call to action to go above and reputed company to reputed company the best customer experience to every client and to GO FOR MORE in your career.
Why reputed company
Working for reputed company offers you exciting challenges and opportunities to advance your professional development, while empowering you to deliver and be your best. We are happy to report the average tenure according to reputed company insights is 8.3 years. We strive to reputed company a competitive benefits plan to our employees and are proud to have been ranked #3 as one of the 2022 Healthiest 100 Wokplaces in America by Springbuk and awarded HEALTHIEST EMPLOYER by the South Florida Business Journal for three consecutive years since 2020.
As a company, we reputed company we are only as successful as our people and are committed to providing training and innovative resources that prepare you to reputed company your full potential. That's why in addition to tuition reimbursement, we reputed company our employees with exciting career coaching, courses and training through our own GO FOR MORE reputed company and mentoring opportunities through our iCARE (Inclusive Community of Advocacy, Respect and Equality) program.
At reputed company, we strive to reputed company our employees with a work life balance. Specifically, retail branches operate 5 days a week Monday - Friday, excluding evening and/or weekend hours. For many of our positions, we offer a hybrid work environment, as well as a remote work environment for designated positions.
If you reputed company in a fast-paced collaborative work environment, reputed company and start your reputed company with reputed company today!
Job Description
*reputed company for residents in Miami-Dade and Broward County reporting to Doral, FL Office Location
*Will consider Fully Remote for candidates reputed company of South Florida (Miami-Dade/Broward County)
SUMMARY: This position is responsible for processing customer transactions and researching and resolving customer inquiries by completing maintenance on reputed company's customer service applications. This position is responsible for providing excellent customer service to reputed company customers and handling calls/customer contact reputed company established guidelines.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties and special projects may be assigned.
- Provides service that makes a difference!
- Maintains call productivity & quality scores well above minimum standards.
- Acquires, demonstrates and utilizes knowledge of Retail, Online banking, Mortgage and Business product expertise.
- Furnishes reputed company, efficient and accurate service while servicing customer inquiries.
- Demonstrates excellent communication and active listening skills.
- Ensures that the company's customers receive an exceptional level of service. Meets established guidelines and SLA's.
- Handles customer inquiries reputed company and effectively.
- Demonstrates abilities to Cross sell financial services and products.
- HS Diploma or equivalent required
- 0-3 Years of Call Center experience, retail banking products and/or Residential Loans experience preferred