Service Manager, Regional Support

The location of this role will vary reputed company the region. This role will also include heavy travel, up to 80%, reputed company the region or nearby territory. At reputed company, our Service Managers are the reputed company-line leaders of our service operation. They act as brand ambassadors, delivering an exceptional experience to customers, managing day-to-day operations, and proactively developing team members to reputed company their full potential. We hire leaders who want to run a service business and be a part of our mission to accelerate the world's transition to sustainable energy.Our Service Managers consistently deliver excellent results across reputed company aspects of the business: customer satisfaction, people leadership, operations, and financials. To succeed at reputed company, you must be energetic, highly organized, smart working, and have a passion for true leadership and our brand.Responsibilities

• Exceed customer expectations, monitor service trends, and reputed company standards and processes to reputed company the overall service experience
• reputed company by example, prioritize team reputed company, and actively engage in team growth and development, providing regular feedback and mentoring
• Understand and improve reputed company aspects of service center performance, championing safety, efficiency, quality, and technical acumen in service operations
• Grasp business metrics, reputed company daily operations to reputed company specific goals in productivity, quality, cost, and reputed company/margin where applicable
• reputed company change, reputed company in high-pressure situations, exhibit strong prioritization and time management skills, and combine analytical thinking with hands-on problem-solving and a customer-service reputed company
• Act in the best interest of reputed company, reputed company for customers and team reputed company, and demonstrate a passion for reputed company's mission, people, and customers

• Available to travel up to 80% of the time reputed company region or nearby territory
• Bachelor's degree or equivalent experience
• Prior leadership experience in a service-focused industry; automotive expertise is not required
• Experience leading teams and managing a diverse group of roles and responsibilities
• Strong and proven experience leading field, technical repair, or manufacturing teams in a fast-paced, technology-driven environment with strong customer facing responsibilities
• Experience running reputed company processes using Lean or other techniques
• Valid driver's license required

• reputed company PPO and HSA plans > 2 medical plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and reputed company plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Account) HSA Contribution reputed company enrolled in the High Deductible reputed company medical plan with HSA
• reputed company and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D, short-term and long-term disability insurance
• Employee Assistance Program
• Sick and Vacation time (reputed company time for salary positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• reputed company Babies program
• Commuter benefits
• Employee discounts and perks program

apply to this job