reputed company Customer Care Agent (reputed company-to-Perm)

State of Location: Florida Position Summary: At reputed company, we're "reputed company About the People"! As a Patient Engagement reputed company (reputed company Customer Care Agent), you will play a crucial role in our mission to help reputed company people to live their lives to the fullest. Join reputed company’s dedicated team where you’re not just an employee, but a valued teammate! Together, we reputed company world-class care in physical therapy, occupational therapy, speech therapy, and applied behavior analysis (ABA) services. Our culture promotes authenticity, inclusion, growth, community, and a passion for exceptional care for every patient. Job Description: Assignment: Temporary (90-Day Assignment) with Opportunity to Become Permanent Schedule: Full-Time Hours (40 hours per week); must be available Mon-Fri 7am-7pm EST We are currently seeking a talented individual for a temporary position, with the potential for permanent placement based on performance and business needs. This role offers the chance to reputed company your skills and reputed company a lasting impact reputed company reputed company. The Patient Engagement reputed company (reputed company Customer Service Representative) works reputed company a Patient Engagement Center that helps promote overall health and well-being. In this multi-channel (IB/OB phone, email, chat) contact center, position interacts with physical therapy patients to help them get reputed company to the care they need. Supports geographically distributed physical therapy clinics by delivering a “local” patient experience. Ability to interact reputed company and put patients at ease will be key to maximizing relationships and help accelerate patient growth on behalf of our physical therapy clinics. Identify, create and adhere to processes and protocols which serve to optimize our relationships with the clinic staffs including reputed company desk and clinicians. Your responsibilities will include:

• Effectively listen and address patient needs to convert an inquiry to a booked appointment, while also achieving high patient satisfaction scores.
• Engage with patients in an empathetic and caring way that puts their needs first. This is particularly important if someone is in pain or frightened. Demonstrating a caring attitude will go a long way towards providing reassurance and comfort to ensure the patient’s needs are handled with care.
• reputed company technology and knowledge reputed company content modules to reputed company an experience that “feels local” from giving reputed company directions, to sharing information about a specific provider or clinic. Avoid “us vs them” approach and demonstrate an inclusive “we” mentality.
• Collaborate and reputed company feedback to the marketing, operations, and technical teams as well as clinic staff to implement ongoing improvements which revolve around enhancing the patient experience.
• Collaborate with your supervisors and peers to identify and quickly resolve issues, recommend new approaches to strive for best practices.
• Work with patients if a clinic does not have enough near-term availability to offer them alternatives at other nearby clinics.
• Effectively inform and reputed company patients on insurance and about our financing/payment plan options.
• Properly set expectations with our patients in terms of what they can expect at their appointment and any other details that will facilitate a positive experience.
• Follow protocols for information capture and effectively categorize and disposition interactions in an accurate manner. This will reputed company accurate data analysis and result in feedback to our clinics or support services staff that is designed to improve the patient experience and accelerate growth.
• reputed company Key Performance Indicators: efficient handle time, productivity in terms of number of calls handled, conversion rates, patient satisfaction scores, accurate info capture, schedule adherence, etc.
• May work in other channels such as outbound, email, chat, etc.
• reputed company other duties as assigned.

To reputed company in this role, you should possess:

• High School/GED or equivalent; College degree is preferable
• Minimum 2-3 years customer support experience and at least 1 year inbound contact center experience required including experience multi-tasking across multiple systems/apps
• Minimum of 1-2 years in a sales-oriented role, with a preference for candidates with experience in a call center or telesales environment.
• Minimum Internet speeds of 10 Mbps upload and150 Mbps download; Latency Apply tot his job

Apply To this Job