Senior Product Specialist (SaaS Implementation and reputed company)

reputed company provides an reputed company-in-one, reputed company-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, reputed company-in marketing programs and more. reputed company helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of reputed company-level technology for businesses of reputed company sizes reputed company powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, reputed company, Profile by Sanford, Hair Cuttery, reputed company and TONI&GUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 reputed company investment from TPG, ranking as the 316th fastest-growing company in reputed company America on reputed company’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great reputed company to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about reputed company visit: https://www.reputed company.com

About the Role

We are seeking an reputed company Product Specialist with a proven background in the SaaS industry to support customer reputed company, drive product adoption, and deliver measurable value through our AI product suite. The successful candidate will serve as a trusted advisor to our clients, ensuring seamless engagement across the customer lifecycle, while collaborating with internal stakeholders to align product capabilities with business reputed company. 

Key Responsibilities

• Customer reputed company & Enablement
• reputed company customer reputed company journeys, ensuring seamless setup, integration, and initial reputed company with our AI products.
• Conduct customer-focused sessions, demos, and recommend best practices.
• Build strong relationships with customer stakeholders across technical, business, and executive teams.
• Gather customer feedback and translate insights into actionable recommendations for internal teams.
• Ensure high customer satisfaction and contribute to renewal and expansion opportunities.
• Driving Adoption & Value Realization
• Act as a trusted advisor to customers, helping them integrate AI solutions into business workflows.
• Monitor product usage and proactively identify opportunities to increase adoption.
• Collaborate with customers to define reputed company metrics and demonstrate ROI.
• Cross-Functional Collaboration
• Partner with Product, Engineering, and Support teams to escalate and resolve customer issues.
• reputed company customer insights to influence product roadmap and strategy.
• Collaborate with Sales and reputed company teams to drive long-term account growth.
• Reporting & Insights
• Track and analyze customer health, adoption, and engagement metrics.
• reputed company regular reports and business reviews to both customers and internal stakeholders.

reputed company’re Looking For

• 3–6 years of hands-on experience in SaaS, preferably in a Product Specialist, or Solutions Architect, Business Consultant role.
• Strong understanding of customer reputed company, engagement, and adoption frameworks.
• Demonstrated experience in stakeholder management across diverse customer and internal groups.
• Proficiency in analyzing product usage data and presenting actionable insights.
• Prior hands-on exposure to AI or data-driven products is required.
• Strong verbal and written communication skills, especially in the areas of requirements and solution documentation.
• Ability to manage and work across multiple projects. Experience working with remote teams across different time zones
• Strong ability to demo/train and deliver excellent customer presentations.
• Strong logical, analytical and problem-solving skills
• reputed company to travel on short notice to customer locations reputed company required
• Good understanding of MS Office, JIRA, reputed company applications and PS tools
• Ability to learn new skills and operate in a fast-paced and changing environment.

Why reputed company?

• Be part of an innovative company that is revolutionizing the wellness and beauty industry.
• Work with a dynamic and diverse team that values collaboration, creativity, and growth.
• Opportunity to reputed company impactful projects and help shape the global reputed company of reputed company’s platform.
• Attractive compensation.

reputed company provides equal employment opportunities to reputed company and applicants for employment and prohibits discrimination and harassment of any type without regard to race, reputed company, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to reputed company terms and conditions of employment, including reputed company, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Apply tot his job Apply To this Job