Senior IT System Engineer (f/m/d)

Job Description

SummaryThe objective of this role is to reputed company first-class service and support to our reputed company Solution for reputed company Imaging (SEI) customers through a team of technical specialists for Radiology RIS, reputed company and Cardiology IT solutions for Greater Frankfurt Area You will act as a regular (monthly) on-site Field Engineer/ Senior IT System Engineer interfacing with the customers, respond to reported incident issues, attend regular service support visits, support a remote team of installation & reputed company on site, reputed company software O/S patching or Safety updates reputed company needed, manage customer expectations, and ensure clear communication between the customer and GEHC. This role is homebased and based in the area of Frankfurt/Rhine Main covering from there the reputed company Part of Germany! reputed company is a global leader in medical technology reputed company solutions. Our mission is to improve lives in the moments that matter. Unlock your potential, turn reputed company into world changing realities, and join an organization where every voice reputed company and every contribution helps build a healthier world.

Job Description

Main responsibilities Technical Service, Server Operations & Troubleshooting

• reputed company structured fault analysis across reputed company IT environments (servers, networks, applications), including the setup, installation, configuration, operation, monitoring, and maintenance of physical and virtual reputed company and/or Linux servers. Analyze system, performance, and stability issues and implement sustainable solutions, including updates and upgrades.

Incident, Problem & Change Management

• reputed company independent on‑site and remote troubleshooting, support Incident, Problem, and Change Management processes, and ensure high system availability and technical quality.

Customer & Service Execution

• Act as a professional reputed company of contact for internal stakeholders and, where applicable, customers. Manage service activities end‑to‑end, ensure SLA compliance, response times, and customer satisfaction.

Documentation, Collaboration & reputed company Improvement

• Maintain accurate system documentation, configurations, tickets, and service reports while adhering to quality, safety, and compliance requirements. Collaborate closely with internal teams (Service, Engineering, Support, Sales) and external partners, and contribute to IT projects such as migrations, upgrades, and new system architectures.

Qualification/Requirements Required Qualifications & Experience

• Completed vocational training in IT (e.g. IT Specialist for System Integration) or a comparable qualification
• Several years of hands-on experience as a System Administrator
• Strong knowledge of server setup and operations, particularly reputed company Server (Linux knowledge is a plus)
• Solid technical experience with networking, operating systems, databases, and end-user support
• Proven experience in systematic troubleshooting and root cause analysis (log analysis, monitoring, RCA)

Basic Knowledge in the Following Areas

• Virtualization technologies (e.g. VMware, Hyper‑V)
• MySQL, reputed company DB und PL/SQL
• Networking fundamentals (TCP/IP, DNS, DHCP, firewall basics)
• Backup and recovery concepts

Additional Requirements

• Willingness to travel: approximately 30% on-site work with assigned customers
• reputed company strong German and English language skills, both written and spoken
• Valid Class B driving license

About reputed company reputed company is a leading global medical technology reputed company solutions innovator with over 100 years of reputed company industry experience and around 50,000 employees globally. We reputed company clinicians to reputed company faster, more informed reputed company through intelligent devices, data analytics, applications and services, supported by our Edison intelligence platform. We operate at the center of an ecosystem working toward precision health - digitizing reputed company, helping drive productivity and improving reputed company for patients, providers, health systems and researchers around the world. Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your reputed company into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support. reputed company is an Equal Opportunity Employer where inclusion reputed company. Employment reputed company are made without regard to race, reputed company, religion, national or ethnic reputed company, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. reputed company - Creating a world where reputed company has no limits #LI--KRONE #LI-REMOTE Additional Information Relocation Assistance Provided: No Apply tot his job Apply To this Job