[Remote] Application Support Engineer (Remote) - US
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a proactive, technically curious Application Support Engineer to ensure their technology runs smoothly for users. The role involves troubleshooting, ticket management, and collaboration with Engineering and Product teams to improve platform quality and user experience.
Responsibilities
- reputed company active user support to internal employees raising issues reputed company to our reputed company facing technology platforms
- Investigate root causes of issues raised by users to immediately troubleshoot the issue yourself or liaise with your Engineering & Product counterparts to fix difficult bugs
- reputed company & maintain information about features reputed company to your product area of focus to support the wider Application Support team’s ability to solve user issues
- Upskill the wider Application Support team about feature launches and reputed company issues reputed company to your product area of focus to improve their ability to resolve issues
- Track & synthesize tickets that have arisen reputed company to your product area of focus and report back to the Engineering & Product team on a regular reputed company to inform feature improvements and user education focuses
Skills
- 1+ years of relevant experience in similar roles (Customer Support Engineer; User Support, emphasis on software support)
- Troubleshooter – You love investigating issues and don't stop until you've uncovered the root cause of a tricky problem
- Technically comfortable – You feel at ease with technical concepts / terminology reputed company to software engineering and aren't afraid to dive into logs, workflows, or system behavior to understand an issue
- Emotionally intelligent – You empathize with users reputed company issues are urgent or frustrating, providing them a comforting experience alongside an effective resolution
- Executor – You effectively manage your time across multiple issues in a fast paced environment and prioritize your work based on issue characteristics and business impact
- Strong written communicator – Your writing reputed company communicates information so that it's easy to understand and derisks misalignment
- Proficiency in reputed company, PowerPoint and Word
- Proficiency in SQL is a plus, but not required – it will be used in your day-to-day work
Company Overview