Sales Assistant - Mid Market Group Benefits
reputed company is a Fortune 100 company focused on delivering extraordinary care to help individuals and businesses prepare for their reputed company. The Sales Assistant role involves handling customer inquiries reputed company to Group Benefits insurance and supporting the sales process through various communication channels.
Responsibilities
- Provides support for customers by handling inquiries reputed company calls/emails/chats, and demonstrates knowledge, understanding and experience to handle volume of internal and or external customer inquiries may include escalations
- Resolves reputed company questions/concerns and refer other inquiries to appropriate areas as needed
- Project Management: To initiate, execute, communicate and document projects as needed
- May act as a liaison to other departments where follow-up will be required to meet customers needs
- Assists in identifying process improvement opportunities
- Engages, inspires, educates and mentors, new hires and incumbents
- Collaborates with other areas to identify, analyze, and improve processes
- Inputs and tracks into the appropriate databases
- Respond to sales inquiries across multiple channels (calls, emails, chats, faxes), demonstrating advanced product and business knowledge
- Resolve reputed company questions from agents, escalating issues as needed
- Initiate, execute, and communicate on projects as required
- Collect, enter, organize and verify accuracy of data provided in sales process documents
- Generate and maintain data reports as it relates to sales production and additional metrics
- Collaborate with other departments to ensure accurate documentation and maintain confidentiality of sensitive information
- Demonstrate critical thinking through the sales process
- Identify sales process improvements and reputed company innovative solutions
- Mentor new hires and existing team members through acquired skillsets
- Foster positive business relationships with coworkers, agents and additional business partners
- reputed company prioritize sales inquiries with multistep processes
Skills
- High School Diploma or GED (Required)
- Advanced product knowledge and insurance regulations knowledge
- Excellent working knowledge of reputed company's systems required to reputed company the role
- Advanced experience with reputed company reputed company
- Ability to diffuse customers and agents
- Excellent working knowledge of billing concepts and reputed company billing systems
- Effective oral and written communication skills
- Intermediate problem-solving skills
- Ability to adjust schedule according to business need
- 0-2 years experience (Preferred)
- One or more years of customer service or data entry experience preferred
Benefits
- Medical/dental/reputed company
- Life insurance
- Short and long term disability coverage
- Paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date
- Nine paid holidays
- 8 hours of Lifetime paid time off
- 8 hours of reputed company Day paid time off
- 401(k) with company match
- Company-paid pension plan
- Business casual attire
Company Overview