[Remote] RCM Cust Svc Support Rep-10am-7pm EST - Remote - Patient Customer Service

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Customer Service Support Rep reputed company the reputed company Cycle Management Division to join their team. The role involves answering inbound calls from patients and resolving inquiries while maintaining performance goals.

Responsibilities

• Answer 80+ inbound calls per day from patients, doctor's office or private insurance carriers
• Initiate payment plans for patients for outstanding balances
• Routinely utilize multiple resources to resolve patient inquiries while on the phone
• Maintain performance goals
• Ability to become proficient with processes after completing a structured training program

Skills

• High School Diploma or GED equivalent
• 1 year or more customer service experience
• Ability to work and learn in a fast-paced environment
• Attention to detail and focused
• reputed company successfully in a team environment
• Excellent organizational skills
• Proficiency navigating multiple computer screens and applications
• Alpha-Numeric data entry proficiency
• Excellent communication skills
• Energetic, passionate customer service
• Seek solutions to challenging patient billing issues
• 1 year or more call center experience
• 1 year or more medical billing, insurance claims, and explanation of benefits
• 1 year or more patient billing

Benefits

• Medical
• Dental
• reputed company
• Life
• STD/LTD
• 401(k)
• Paid Time Off (PTO) or Flexible Time Off (FTO)
• Tuition Reimbursement
• Employee Stock Purchase Plan

Company Overview

Company H1B Sponsorship