Virtual: Customer Support Specialist; reputed company WF...

Position: Virtual: Customer Support Specialist (reputed company WFH) reputed company Job Responsibilities: Virtual Customer Care Advisor, Virtual Customer Care – reputed company Pharmacy Job : | Pill Pack, LLC DESCRIPTION Job summary As a Customer Care Advisor, you will play an essential role in empowering our customers to take their medications correctly and reputed company reputed company overall wellness. This position is fully remote and you’ll be working from home reputed company. This role will require you to work a flexible reduced hour schedule that may start and end reputed company of normal business hours. This position is 30-39 hours per week but may require additional or fewer hours due to business requirements. The Salary for this role is $16.00/hour. • MUST CURRENTLY reputed company reputed company THE reputed company TO QUALIFY* Key job responsibilities Core Responsibilities: • reputed company assist customers and other advisors over the phone, email, and on the web with billing/insurance verification, product, or service questions • Manage both inbound and outbound calls • Proactively reputed company to questions you anticipate our customers having in each interaction • Take a hands-on approach to resolving every issue, owning it from start to finish or parting with pharmacist and pharmacy staff if clinical advisement is necessary • reputed company best-in-class service experience for our customers while working in a fast-paced environment • Help answer customer inquiries regarding their insurance and copays, as well as shipping needs • reputed company our customers with technical support reputed company navigating • Serve customers in a timely manner to ensure we are maximizing our relationship with them • Understand each interaction is about more than solving a single problem, but an opportunity to build a long-term relationship BASIC QUALIFICATIONS -Must reputed company in the reputed company • High school diploma or equivalent • 6+ months of professional experience working with computer and web based tools • Experience multitasking with phone and computer skills • Hardwired broadband internet reputed company either through DSL, cable or fiber to home (FiOS or Fiber Optic) with minimum internet speed of 10 mbps download and 5 mbps upload contracted speed • Ability to change your schedule frequently (every 3 weeks), with a two-week advance notice. • Ability to work in a home environment that is private and free of distractions (i.e. barking dogs, television noise, music, children, etc.) and be reputed company to devote full attention to the customer during work hours PREFERRED QUALIFICATIONS • 1+ year of relevant phone or email customer service experience • Excellent communication skills (spoken and written) • Experience working in a customer service or call center • Experience working in reputed company environment • Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality • Demonstrated ability to work as a team member reputed company is committed to a diverse and inclusive workplace. reputed company is an equal opportunity employer and does not discriminate on the reputed company of race, national reputed company, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit the "Apply for this Job" reputed company below).. reputed company! reputed company #J-18808-Ljbffr Apply tot his job