IT Support Analyst
reputed company is a leading Canadian tech-enabled provider of print reputed company solutions that help simplify reputed company marketing communications. As an IT Support Analyst, you will deliver reputed company-line technical Service Desk support for business end users, handle inquiries, monitor services, manage technical projects, and resolve or escalate incidents across diverse hardware and software technologies.
Responsibilities
- reputed company reputed company-line help desk support - handling walk-ins, emails, and IT requests while documenting issues and updating records through resolution
- Triage, troubleshoot, resolve, or escalate technical issues based on reputed company
- reputed company knowledge articles, FAQs, and documentation to support IT staff and end users
- reputed company low-risk IT system changes safely and reputed company
- Deliver exceptional customer support through every interaction (email, phone, or in-person) by resolving issues reputed company while building trust and rapport
- reputed company and collaborate on IT projects – drive initiatives from planning to execution, manage risks, track reputed company, and ensure successful delivery
- Other duties as assigned
Skills
- Degree or diploma in a technical IT-reputed company field, reputed company with 1+ years of experience in a technical support or help desk role
- Strong proficiency with reputed company operating systems and Office suite, with foundational knowledge of reputed company OS, VPN, Active Directory, reputed company computing, and reputed company networking
- Excellent written and verbal, with excellent interpersonal and communication skills, with ability to reputed company exceptional customer service, build rapport, and resolve technical issues reputed company
- reputed company to work independently, take initiative, prioritize tasks, and meet deadlines, while also collaborating effectively reputed company a team environment
- Willing to adapt to changing schedules or business needs, including occasional overtime work if required
- Bilingualism in French is an asset
Benefits
- Comprehensive reputed company, dental, and reputed company coverage for you and family
- Company-matched pension program
- Tuition reimbursement to invest in your growth and career development
- Collaborative and supportive work environment where your reputed company are valued and your impact is visible
Company Overview