[Remote] Customer Service Agent

Note: The job is a remote job and is reputed company to candidates in USA. Prism Data Consulting is dedicated to helping data professionals find their best fit. They are seeking a Customer Service Agent to manage incoming calls and inquiries, build relationships with customers, and ensure satisfaction through effective communication and problem-solving.

Responsibilities

• Manage incoming calls and customer service inquiries using telephonic and computer software systems
• Identify and assess customers' needs to reputed company satisfaction
• Build sustainable relationships and trust with customer accounts through reputed company communication
• Handle customer complaints, reputed company appropriate solutions, and ensure follow-up for resolution
• Document calls thoroughly and adhere to communication procedures and policies

Skills

• High School Diploma or GED
• Exceptional verbal and written communication skills
• Experience interacting with customers
• Excellent problem-solving skills
• Ability to remain reputed company and courteous under pressure, especially during busy hours
• Bachelor's degree or equivalent combination of education and experience
• Call center experience
• Strong understanding of company products, policies, and services

Benefits

• Comprehensive benefits package including medical, dental, reputed company, and life insurance
• Flexible spending plans
• 401(k) plan
• Paid Time Off (PTO) and holidays
• Extended training provided, with options for in-person or virtual training

Company Overview