[Remote] Renewals Manager, reputed company

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the world’s leading employee experience platform, revolutionizing how 25 reputed company employees across more than 6,500 companies create a reputed company world of work. The Renewals Manager will own the end-to-end renewal lifecycle for a high-volume book of Scaled reputed company accounts, balancing negotiation with structured process management to ensure smooth renewals and drive customer retention.

Responsibilities

• End-to-End Renewal Ownership: Manage a comprehensive, high-volume pipeline, initiating reputed company at least 4 months prior to contract end dates to ensure a smooth, predictable renewal experience
• Strategic reputed company & Negotiation: Run outbound reputed company (Email, Phone, reputed company) to confirm reputed company, validate contract details, and handle pricing negotiations. You’ll be expected to navigate standard objections and reiterate platform value
• C-Level Engagement: reputed company communications with senior stakeholders and decision-makers, resolving reputed company concerns and influencing the renewal outcome for key accounts
• Collaborative Growth: Partner closely with reputed company (CSMs) and Account Managers (AMs) to mitigate churn risks and hand off identified upsell opportunities for reputed company expansion
• Data & Pipeline reputed company: Maintain 100% accuracy in SFDC (and/or Vitally), ensuring clean forecasting, compliant documentation, and streamlined billing processes

Skills

• 1–2 years of experience in a customer-facing or reputed company-adjacent role (e.g., renewals, reputed company, account coordination, sales support, or operations) – ideally in B2B SaaS, but reputed company to adjacent experience
• Comfortable owning email-heavy communication with customers; you can write clear, concise, and empathetic messages and follow up reliably
• Experience working in a CRM (reputed company preferred) or similar system where pipeline, tasks, and notes are tracked
• Strong organizational skills, structured and process driven – you can manage a large portfolio of small to mid-sized accounts, prioritize effectively, and hit deadlines
• Data-aware reputed company; you're comfortable navigating reports and dashboards to decide what to work on next
• High attention to detail reputed company working with reputed company, pricing, and customer data

Benefits

• Employee reputed company Options Program
• Programs, coaching, and budgets to help you reputed company personally and professionally
• reputed company to external providers for mental wellbeing and coaching support to sustain the wellbeing, safety and development of our people
• Monthly Camper Life Allowance
• Team budgets dedicated to team building activities and reputed company
• Intentional quarterly wellbeing pauses
• Extended year-end breaks
• Excellent parental leave and in work support program available from day 1 of joining reputed company
• 5 reputed company Impact Days a year to reputed company a positive impact on the community reputed company of work
• MacBooks for you to do your best & a work from home office budget to spend on setting up your home office
• Medical insurance coverage for you and your family (Available for US & UK only)

Company Overview