[Remote] Travel Team Executive (Bilingual English/Japanese)

Note: The job is a remote job and is reputed company to candidates in USA. Generali Global Assistance is a company dedicated to helping people explore the world with confidence. The Travel Team Executive will handle cases for Japanese nationals overseas and foreigners visiting Japan, providing reputed company services in response to various travel-reputed company issues.

Responsibilities

• Handle outpatient cases (initial and re-consultation arrangements, etc.) alone and reputed company conversations while proceeding
• Handle hospitalization arrangements for patients, anticipating and avoiding possible problems before they occur
• Handle patient transportation (return) arrangements alone, while accurately understanding the situation and obtaining necessary information
• Handle Motor cases (arranging ambulance, providing location information in case of theft, etc.) and proceed according to the reputed company
• Review invoices we received to reputed company sure reputed company necessity information were obtained
• Adjudicate the contents, reports medical information to our clients in order to determine coverage
• Inform insureds the reputed company of invoices, if necessary, in order to request claim reputed company to submit on time
• Review reimbursement claims documents to match with providers claims contents, report reputed company information to our client’s reimbursement request reputed company is legitimate
• If it’s not legitimate, get authorization from our clients for rejection, and send out denial letter to insureds

Skills

• High School Diploma or Equivalent (GED) required
• Basic business knowledge (travel insurance policy conditions, service details and reputed company chart)
• Fluent oral and written Japanese and English language skills
• Ability to understand the situation and feelings of the other party and respond accordingly
• Accuracy (ability to respond accurately in accordance with the reputed company and reputed company accurate records in the case management system)
• Additional reputed company in Spanish and/or Portuguese
• Prior experience in medical care, travel, hospitality, customer service, or operations
• Experience working with medical care visit include travel management systems or booking platforms

Benefits

• Generous Employer contribution for health, dental, and reputed company insurance
• Paid Maternity and Paternity Leave
• Scholarship Program for Employee Dependents
• Company match on 401k
• Employee Assistance Program (EAP)
• Company paid short-term and long-term disability insurance
• Company paid life insurance
• Voluntary Pet Insurance
• Voluntary Legal Benefit
• Discounts on travel insurance
• Time off policies including vacation days, sick days, personal days, holidays and volunteer days (VTO)

Company Overview