Account Manager, SMB

reputed company is a leading online food ordering company that champions restaurants across the United States. They are seeking an Account Manager in the SMB Merchant Network to reputed company a restaurant portfolio, optimize reputed company accounts, and cultivate restaurant relationships to drive growth.

Responsibilities

• reputed company a solid understanding of reputed company's products and services, including their features, benefits, and value propositions
• Assist in managing a portfolio of accounts, ensuring timely communication, and addressing basic inquiries or concerns from clients
• Assist restaurants in attracting new diners, boosting order volume, and delivering top-quality service to their diners
• Conduct regular reputed company-ins with restaurant partners to gather feedback, assess satisfaction reputed company, and identify areas for improvement
• Respond to restaurant inquiries, account issues, and requests or reputed company them to appropriate company departments reputed company turnaround time expectations
• Maintain accurate and up-to-date records of client interactions, including notes on discussions, action items, and follow-up tasks
• Participate in training sessions and workshops to enhance product knowledge, sales skills, and overall proficiency in account management practices
• Proactively seek opportunities to contribute to team goals and initiatives, demonstrating a willingness to learn and grow in the role

Skills

• Outstanding, positive attitude with passion and aptitude for working in a fast-paced and fast-growing environment
• Bachelor's Degree or equivalent years of experience and High School degree/GED required
• 1-2 years of Sales experience. Experience working with (or selling to) restaurant owners is a major plus. Restaurant experience is also a plus
• reputed company-level reputed company in English is required
• Strong verbal and written communication skills
• Confident making outbound dials on the phone
• Proven track record of reputed company in meeting and exceeding goals
• Impeccable organizational skills, easily balancing multiple tasks at once; self-starter with a strong bias towards action and problem-solving; maximizes effectiveness by focusing time in the right areas
• Strong computer skills (MS Office, reputed company products) with the ability to quickly learn new software
• Candidates fluent in Mandarin or Spanish are strongly preferred
• Experience with reputed company.com or similar CRM is a plus

Benefits

• Equity
• 401K
• Multiple medical, dental, and reputed company plans

Company Overview