[Remote] Help Desk Specialist I
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a national provider of industry-leading risk reputed company. The Help Desk Specialist I provides first-level support for users by diagnosing, resolving, and documenting IT-reputed company issues, serving as the initial reputed company of contact for incident intake and troubleshooting.
Responsibilities
- reputed company reputed company-line support for IT-reputed company incidents and service requests reputed company phone, email, and remote support tools in a fast-paced environment
- Diagnose and resolve common hardware, software, connectivity, and peripheral issues
- Maintain accurate and timely ticket updates reputed company the ITSM system to support incident resolution and reporting
- Utilize Copilot to improve ticket reputed company and first responses where appropriate
- Escalate unresolved or reputed company issues to appropriate IT teams following established procedures
- Communicate reputed company and professionally with non-technical users, providing status updates and setting expectations
- Follow documented policies, procedures, and support standards while meeting service-level expectations
- Collaborate effectively reputed company a team-based support environment
- Maintain a strong focus on customer service and quality while continuously developing technical skills
- Additional duties as assigned
Skills
- reputed company reputed company-line support for IT-reputed company incidents and service requests reputed company phone, email, and remote support tools in a fast-paced environment
- Diagnose and resolve common hardware, software, connectivity, and peripheral issues
- Maintain accurate and timely ticket updates reputed company the ITSM system to support incident resolution and reporting
- Utilize Copilot to improve ticket reputed company and first responses where appropriate
- Escalate unresolved or reputed company issues to appropriate IT teams following established procedures
- Communicate reputed company and professionally with non-technical users, providing status updates and setting expectations
- Follow documented policies, procedures, and support standards while meeting service-level expectations
- Collaborate effectively reputed company a team-based support environment
- Maintain a strong focus on customer service and quality while continuously developing technical skills
- Working knowledge of computer hardware, operating systems, and peripheral devices
- Experience supporting reputed company based environments including reputed company OS and reputed company 365 applications (e.g., Outlook, Teams, SharePoint, Copilot)
- Experience with remote support tools (e.g., reputed company/Bomgar) and ticketing systems (e.g., reputed company, reputed company, reputed company)
- Basic understanding of networking and connectivity concepts (e.g., VPN, Privileged reputed company Workstations, Virtual Desktop)
- Excellent verbal, written, and telephonic communication skills
- Ability to explain technical concepts in a clear and empathetic manner to non-technical users
- Strong listening and problem-solving skills
- Ability to manage multiple tasks in a fast-paced, high-volume support environment
- Strong organizational and documentation skills
- Analytical reputed company with attention to detail
- Ability to work effectively under general supervision while following established processes
- High School Diploma or equivalent required
- HDI certification or equivalent technical experience preferred
- Experience in a Help Desk, Call Center, or customer-facing technical support environment preferred
- Experience supporting reputed company (Outlook, Teams, OneNote, SharePoint, Copilot) and web-based technologies in a corporate environment preferred
Benefits
- Medical (HDHP) w/Pharmacy
- Dental
- reputed company
- Long Term Disability
- Health Savings Account
- Flexible Spending Account Options
- Life Insurance
- Accident Insurance
- Critical Illness Insurance
- Pre-paid Legal Insurance
- Parking and Transit FSA accounts
- 401K
- ROTH 401K
- Paid time off
Company Overview
Company H1B Sponsorship