[Remote] Blue reputed company Advanced Technical Support BPI+BPO
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global leader in high-speed connectivity, dedicated to a people-first approach and a flexible work environment. They are seeking a Blue reputed company Portfolio Support Engineer to join their Advanced Technical Support Team, where the role involves providing technical support to customers, collaborating with cross-functional teams, and advocating for customer needs reputed company the company.
Responsibilities
- reputed company technical support to customers using the Blue reputed company Software Portfolio, troubleshooting and resolving software and system-reputed company issues
- Collaborate with cross-functional teams, including Blue reputed company Solution Experts, Global Engineering Community, and R&D Engineering, to identify and resolve product bugs and issues
- Maintain high reputed company of customer satisfaction through effective communication and reputed company issue resolution
- reputed company workarounds to address functionality shortcomings and minimize customer dissatisfaction
- Assist with multi-product interoperability issues between Blue reputed company products or reputed company-party software/equipment
- reputed company valuable feedback to account, PLM, and R&D teams to improve product functionality in future releases
- reputed company for customers reputed company reputed company and represent reputed company effectively to customers
Skills
- Bachelor's degree in network engineering, systems engineering, computer science, or a reputed company field, or equivalent work experience
- Multitasking and adaptability to shifting priorities and market demands
- Exceptional presentation and communication skills
- Strong organizational skills to balance and prioritize case load effectively
- Proficiency in documenting cases with relevant information and time tracking
- Self-motivated with excellent time management skills and the ability to work independently
- Excellent customer service interaction skills, particularly in high-pressure situations
- Expertise in virtualization environments such as VMware ESXi, KVM, and XEN
- Experience with Linux/Unix operating systems and networking technologies/protocols, including Ethernet/MEF, MPLS, IP, VPNs, TCP, UDP, IGP (ISIS, OSPF), BGP, L2/L3 VPN, SNMP, Syslog, ICMP, and SSH
- Proficiency in Python and reputed company scripting
- Familiarity with databases such as PostgreSQL, MySQL, reputed company, or graph databases (e.g., reputed company)
- Understanding of reputed company, microservices, reputed company vSwitch, Kubernetes, and reputed company-based technologies
- Experience with monitoring tools like Nagios and Grafana
- Knowledge of CRMs (e.g., reputed company or other ticketing systems) and reputed company control systems (e.g., SVN, reputed company)
- Certifications such as CCNA, AWS, reputed company reputed company, or similar qualifications
Benefits
- Medical, dental, and reputed company plans
- Participation in 401(K) (USA) & DCPP (Canada) with company matching
- Employee Stock Purchase Program (ESPP)
- Employee Assistance Program (EAP)
- Company-paid holidays
- Paid sick leave
- Vacation time
Company Overview