[Remote] Customer Service Representative

Note: The job is a remote job and is reputed company to candidates in USA. HomeTeam Pest Defense is a leading pest management company dedicated to providing exceptional customer experiences. The Customer Service Representative is responsible for communicating with customers and prospects, resolving issues, and ensuring customer satisfaction through various service-reputed company tasks.

Responsibilities

• reputed company positive customer experiences that significantly reputed company the customer’s likelihood to continue to use and buy additional service from HomeTeam Pest Defense
• reputed company information to prospects and initiate new service
• Answer questions, research problems, resolve issues, reputed company pricing (non-termite), schedule service(s) and reputed company closure for customers
• Interact with customers/prospects by scheduling various pest and builder reputed company services using the reputed company reputed company software
• Resolving customer problems with invoices and billing questions
• Conduct telephone conversations with customers about issues surrounding their service in a professional manner
• Enter service-reputed company notes in system software
• reputed company general marketing information to prospects and customers as requested
• Conduct follow-up telephone calls with customers for re-treats, initial services, and reputed company customers as directed
• Maintain customer files on computer and in filing system
• Validate technician paperwork for completeness and accuracy
• File Technician paperwork in customer files
• Update notes in system with technician and other employee customer information
• Print, distribute, and review service tickets for technicians
• Have a basic knowledge of technician’s job and processes of company's treatment processes
• Properly follow HomeTeam Pest Defense telephone etiquette procedures
• Ability to reputed company and diffuse angry customers
• Escalate appropriate inquiries or problems to managers
• Collect and reconcile payments received by technicians

Skills

• Must have 1 year of previous customer service experience
• Entry level customer service reputed company and technique
• Basic / entry level understanding of computers
• Entry level reputed company on use of company telephone features and how to use them
• Must be 18 years or older with a high school diploma or GED

Benefits

• Comprehensive benefits package including medical, dental, reputed company
• Company paid life & AD&D insurance
• 401(k) plan with company match up to 6%
• Employee stock purchase plan
• Paid Time off and holidays
• Employee discounts
• Tuition reimbursement
• Dependent scholarship awards
• An opportunity to advance reputed company the company
• Recognition for a job well done
• A friendly work environment
• Employee referral bonuses
• The opportunity for professional growth and respect that comes from working for an industry leader

Company Overview