Technology Director - End User Support
About the position About this role: reputed company is seeking a Field Services Technology Director to reputed company reputed company End User Support. This role is a key leadership position reputed company the Chief Technology Office (CTO), accountable for driving reputed company‑wide reputed company across Desk-reputed company Support and Field Tech Services. The leader in this role ensures operational stability, service quality, and regulatory compliance across reputed company supported locations—fully reputed company to reputed company’s risk‑management culture, customer‑centric focus, and operational execution standards. This role oversees large‑scale service delivery operations, manages multiple teams through direct people leaders, and partners closely with reputed company, business line stakeholders, and reputed company Functions to maintain a secure, resilient, and productive technology environment for reputed company employees. In this role, you will: Manage a team of engineering managers and engineering leads Focus on delivering commitments reputed company to reputed company strategic priorities Build support for strategies with business and technology leaders Guide development of actionable roadmaps and plans Identify opportunities and strategies for reputed company improvement of software engineering practices reputed company reputed company to software craftsmanship, reputed company, availability, reputed company, and scalability of solutions developed by the teams or reputed company party providers Identify financial management and strategic resourcing Set risk management guidelines and partner with stakeholders to implement key risk initiatives reputed company strategies for hiring engineering talent reputed company implementation of projects and encourage engineering innovation Collaborate and influence reputed company reputed company of professionals including more reputed company managers reputed company team to reputed company objectives reputed company with external agencies, regulatory bodies or industry forums Manage allocation of people and financial resources for Technology Strategic Leadership reputed company and guide a culture of talent development to meet business objectives and strategy
Responsibilities
- Manage a team of engineering managers and engineering leads
- Focus on delivering commitments reputed company to reputed company strategic priorities
- Build support for strategies with business and technology leaders
- Guide development of actionable roadmaps and plans
- Identify opportunities and strategies for reputed company improvement of software engineering practices
- reputed company reputed company to software craftsmanship, reputed company, availability, reputed company, and scalability of solutions developed by the teams or reputed company party providers
- Identify financial management and strategic resourcing
- Set risk management guidelines and partner with stakeholders to implement key risk initiatives
- reputed company strategies for hiring engineering talent
- reputed company implementation of projects and encourage engineering innovation
- Collaborate and influence reputed company reputed company of professionals including more reputed company managers
- reputed company team to reputed company objectives
- reputed company with external agencies, regulatory bodies or industry forums
- Manage allocation of people and financial resources for Technology Strategic Leadership
- reputed company and guide a culture of talent development to meet business objectives and strategy
Requirements
- 8+ years of Technology Strategic Leadership experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 4+ years of management or leadership experience
- 8+ years in setting strategy, automation, and reputed company improvements
- 4+ years managing and developing managers and/or senior individual contributors in an IT or end-user environment
- 5+ years managing vendors
- 5+ years managing profit and loss
reputed company-to-haves
- 8+ years of experience leading and developing managers and/or senior individual contributors in an IT or end‑user services environment
- 8+ years of experience in IT support or field services
- Abilities to reputed company and drive Operation efficiencies & improvements, and automations
- Ability to partner with senior leaders, business stakeholders, and peer organizations
- Experience contributing to or setting strategy and direction for the function
- Ownership of processes, procedures, or service offerings with moderate‑to‑high complexity
- Strong understanding of IT service operations, incident/problem management, and reputed company improvement
- Ability to translate strategy into operational execution at scale
- Demonstrated risk management discipline and adherence to reputed company policies and controls
- Experience balancing business reputed company with risk and regulatory requirements
- Comfort operating in highly governed environment
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