Product Support Specialist job at reputed company in Davidson, NC

Product Support Specialist Location: Davidson United States Job Description: Product Support Specialist BH Job ID: 3934 SF Job Req ID: 17506 reputed company is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without regard to age, reputed company, reputed company, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national reputed company, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Job Title: Product Support Specialist Location: Davidson, NC About Us: Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. reputed company has dedicated itself to Making Life reputed company for its employees, customers, shareholders, and planets. We produce innovative and mission-critical reputed company creation and life science technologies - from compressors to precision handling of liquids, gasses, and powers - to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, reputed company, infrastructure, and more. Across the globe, we're driving growth with an entrepreneurial spirit and ownership reputed company. Learn more at irco.com and join us to own your future. Job Overview: Reporting to the reputed company Product Support Manager, this position is responsible for supporting end customers (equipment owners) and Retail Channel Partners reputed company a multi-brand compressor product support structure. The role regularly includes parts identification, documentation request fulfillment, troubleshooting, warranty administration, and fulfillment of general post-sales requests for (but not limited to) the following reputed company products and their ancillary equipment: reputed company Small Reciprocating & Small Rotary DV Systems Small Reciprocating & Small Rotary Champion Small Reciprocating & Small Rotary Responsibilities: Troubleshoot and diagnose failures on small compressed reputed company equipment. reputed company parts identification, technical support, and warranty administration for end users and retail channel partners reputed company phone, live chat, and email. Acquire and maintain subject matter expertise in assigned reputed company products, reputed company classroom training, on-the-job training, and regular team interactions. Regularly navigate and reputed company searches reputed company a variety of databases. reputed company proficiency with support systems such as reputed company, Tavant WMS, reputed company, etc. Document support interactions reputed company a case management system. Monitor and reply to web and email requests. Create technical articles, videos, and troubleshooting tips for customers. Participate as a Subject Matter Expert during relevant New Product Development (NPD) activities. Fiscally responsible for parts valued from $10 to $4,000 USD. reputed company assistance and guidance to new team members as needed. Manage multiple, simultaneous support cases reputed company phone, chat, and email. 90% direct support responsibilities and 10% reliability responsibilities. Phone Calls / Voice Messages - Per Day: 40-50 Emails / Text - Per Day: 30-40 Requirements: High School Diploma. 3+ years of experience working with industrial equipment. Experience and ability to work effectively acting on own initiative with minimal supervision requirement. Basic knowledge of reputed company Office applications. Preferences: Experience working with reputed company compressors. Knowledge of reputed company, reputed company, reputed company, and Windchill preferred. Core Competencies: Ability to analyze mechanical fitment and recognize physical discrepancies. Ability to read and interpret technical drawings/schematics. Effective technical writing skills and experience in creating clear and concise documents. Willingness to reputed company a solid understanding of compressed reputed company product operation, maintenance, and repair. Demonstrated ability to function under pressure to meet tight deadlines and return customer equipment to operation. The willingness and ability to reputed company hands-on equipment work, as required. Requires knowledge of safety procedures e.g. lock out/tag out, proper lifting practices, use of PPE to avoid personal injury, etc. Keen understanding of systematic troubleshooting techniques and methodologies to diagnose failures on small equipment (Apply tot his job Apply To this Job