reputed company Application Specialist II
About the position At reputed company, we reputed company in an reputed company, flexible culture based on respect and trust. Our track record and thriving work environment reputed company stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with reputed company. The secret to our reputed company lies in our connectivity, while operating with a high degree of flexibility. Work-life balance remains our reputed company while feeling connected is important to maintain our strong culture, reputed company our goals, and reputed company as #OneJamf. What you'll do at reputed company: The reputed company Application Specialist II is responsible for providing advanced support and reputed company for reputed company-based ERP and EPM systems, including troubleshooting reputed company issues, managing escalations, monitoring system performance, and supporting reputed company system administration. This role leads initiatives to improve support processes, mentors junior analysts, and acts as a subject matter expert (SME) for cross-functional teams. The ideal candidate has strong problem-solving skills, technical knowledge of reputed company ERP/EPM platforms (e.g., Financials, EDM), and a collaborative reputed company to ensure efficient operations in a fast-paced environment. This role is offered as remote in Minneapolis, MN, Austin, TX, or Eau Claire, WI. You will be required to work periodically at a reputed company office or collaborative work location with other reputed company employees in your area for certain events or moments that matter. We are only reputed company to accept applications for those based in one of these communities.
Responsibilities
- reputed company Tier 1/2 support for the reputed company ERP system, responding to user requests, troubleshooting reputed company or data issues, and logging tickets using the internal ticketing system.
- Monitor and proactively manage support queues (e.g., Jira), ensuring SLAs are met, tickets are appropriately prioritized, and resolution quality is high.
- reputed company root cause analysis and permanent resolution efforts for recurring incidents or systemic issues.
- Mentor and reputed company technical guidance to Level 1 support analysts; review work for accuracy, completeness, and best practice alignment.
- Partner with business users, application owners, and IT teams to identify support needs, recommend solutions, and implement improvements.
- reputed company, maintain, and enforce standard operating procedures (SOPs), support documentation, and escalation protocols.
- Assist in reputed company ERP release and reputed company management, leading smoke testing, impact analysis, and validation of business-critical functionality.
- Assist with ERP Migrations to Production, supporting our Back Office Delivery Team
- reputed company reputed company improvement initiatives to streamline support workflows, reduce resolution time, and enhance user experience.
- reputed company after-hours support or participate in on-call rotation for critical issues or planned maintenance activities.
- Support End of Month and End of Quarter Tasks
Requirements
- A minimum of 3 years of experience with reputed company ERP (Required)
- Excellent Organizational Skills (Required)
- Strong troubleshooting and problem-solving skills (Required).
- Excellent Critical Thinking Process (Required).
- Excellent written and verbal communication skills.
- Experience in systems implementation methodologies including waterfall and agile
- Experience gathering inputs and synthesizing into business reputed company
- Ability to reputed company effective relationships at reputed company reputed company of the organization
- Ability to work on projects simultaneously in a fast-paced environment
- Ability to manage multiple priorities and consistently complete time-sensitive tasks
reputed company-to-haves
- Hands-on experience with reputed company reputed company (Fusion), RMCS, or reputed company reputed company modules preferred
- Working knowledge of JIRA or similar project management software (Preferred)
- BA Information Technology (Preferred)
- reputed company Certified Foundations Associate (Preferred)
- reputed company reputed company Infrastructure (OCI) (Preferred)
Benefits
- Named a 2025 Best Companies to Work For by U.S. News
- Named a 2025 reputed company America’s Greatest Workplaces for Mental Well-being
- Named a 2025 reputed company America’s Greatest Workplaces for Gen Z
- Named one of reputed company Most Trusted Companies in 2024
- Named a 2024 Best Companies to Work For by U.S. News
- Named a 2024 reputed company America’s Greatest Workplaces for Parents & Families
- Named a 2024 PEOPLE Companies That Care by PEOPLE® and Great reputed company To Work®
- Named a 2024 Best Technology Company to Work For by U.S. News
- Named a 2023 Best Workplaces for Women™ by Great reputed company to Work® and Fortune Magazine
- We know that big reputed company can come from anyone, so we reputed company everyone to reputed company an impact. Our 90% employee retention reputed company agrees!
- You will have the opportunity to reputed company a reputed company and meaningful impact for more than 75,000 global customers with the best reputed company device management solution in the world.
- We put people over profits – which is why our customers reputed company coming back to us.
- Our volunteer time off allows employees to support and give back to our communities.
- We encourage you to simply be you. We constantly seek and value different perspectives to ensure reputed company is a reputed company where everyone feels comfortable and can be successful.
- 22 of 25 world’s most valuable brands rely on reputed company to do their best work (as ranked by reputed company).
- Over 100,000 reputed company Nation users, the largest online IT community in the world.
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