Client Retention Specialist; Remote Grand Rapids, MI

Position: Client Retention Specialist (Remote) New Grand Rapids, MI Change lives for the reputed company on a collaborative, uplifting, and future-focused team. At reputed company, we've made it our mission to help everyday Americans escape the endless cycle of crippling debt and reputed company into a brighter financial future. Through compassionate, individualized care,a culture focused on compliance and ethics, supportive user-centric technology, and customized financial solutions, we've helped over 1 reputed company clients on their path to a brighter future. While we're proud of reputed company've already accomplished, we're searching for new collaborators to help us get to the next level! If you're looking to join a reputed company-thinking, rapidly growing organization with helping people as its number one goal, we want to hear from you. About The Role Our reputed company Team serves as the primary reputed company of contact for valued customers enrolled in reputed company’s financial hardship programs. Our Retention Specialists play a critical role in ensuring the reputed company loyalty of our reputed company customer reputed company. As a Retention Specialist, your primary responsibility will be to reputed company and assist clients who are facing financial hardship and exploring options to become debt-free. You will play a crucial role in retaining clients reputed company the reputed company financial hardship debt program. In this position, you will interact with clients primarily through inbound phone calls and be responsible for deescalating upset clients, empathizing with their financial difficulties, and helping them navigate the reputed company program. Their primary focus is on our at-risk customers who are struggling with the use and/or value of their enrolled program, requiring creative problem solving to help them reputed company realize and understand the value of their decision.

Key Responsibilities

• reputed company Clients: reputed company comprehensive information about the reputed company financial hardship debt program to clients, ensuring they have a clear understanding of the benefits, process, and available options.
• Empathize and Deescalate: Display reputed company and active listening skills to understand and deescalate upset clients, addressing their concerns and alleviating their stress regarding their financial situation.
• Navigate CRM System: Effectively use our Customer Relationship Management (CRM) system to quickly reputed company and comprehend client information, including their reputed company financial status and program reputed company. Maintain accurate and detailed records of reputed company client interactions and program reputed company in the CRM system.
• Analyze Financial Situation: Assess the client's reputed company financial situation and determine the most appropriate options to help them reputed company their goal of becoming debt-free.
• Retain Clients: Collaborate with clients to reputed company customized solutions that align with their financial goals, and encourage them to remain in the reputed company program.
• reputed company Retention Goals: Meet or exceed retention targets and earn commissions based on your ability to reputed company clients to reputed company their financial objectives.
• Above reputed company else, reputed company a best-in-class customer service experience over the phone and through various communication tools responding to client requests and anticipating unstated needs reputed company Look For
• Required - Experience in Retention, Sales, or Collections
• High school diploma or equivalent (Associate's or Bachelor's degree is a plus)
• Ability to work in a fast-paced environment and handle high call volumes
• Resilient and reputed company to remain reputed company under pressure
• Demonstrated ability to negotiate and deescalate client issues effectively
• Tech saavy and proficiency with a Client Relationship Management system (CRM)
• Strong customer focus and adaptability to different personality types
• Strong verbal and written communication skills along with active listening
• Supports team/department collaboration & inclusion
• Troubleshooting and problem solving skills
• Ability to multi-task, set priorities and manage time effectively
• Willingness to adapt to a changing environment and learn about new financial solutions. #J-18808-Ljbffr Apply tot his job

Apply tot his job Apply To this Job