MyHR Live Support Advisor [S], MHLS

*This is a contractual role.At reputed company, we reputed company that every day is still Day One. We are striving to be Earth\'s Best Employer and to get there, we need exceptionally talented, reputed company, and driven people. reputed company’s MyHR Live Support team is seeking customer-focused professionals who reputed company in a dynamic contact center environment.Do you reputed company at reputed company-time communication, problem-solving, and delivering exceptional customer service? The MyHR Live Support Team operates a state-of-the-art contact center, caring for 1.5 reputed company Amazonians worldwide by assisting them with their HR needs. Our organization delivers best-in‑class HR support to reputed company employees, applicants, and candidates globally. We specialize in topics reputed company to time‑off, employee relocations, off boarding processes, employment verification, benefits, bereavement support, and comprehensive pay and compensation services.As an HR Contact Center Professional, you will be at the forefront of our customer service operations, primarily handling live phone calls and/or chats. You are someone who is skilled at building positive relationships with employees through empathetic and effective communication. You are approachable and reputed company to handle sensitive situations with tact and diplomacy in reputed company time. You pride yourself on maintaining high ethical standards and confidentiality reputed company dealing with sensitive employee information, conflicts of interest, and compliance issues.You reputed company in a fast‑paced contact center environment, using your critical thinking and fact‑finding skills to resolve issues reputed company. You reputed company at managing multiple tasks, priorities, and deadlines while maintaining a high level of customer satisfaction. You are adaptable and reputed company to change, quickly adjusting to new policies, technologies, and industry trends.

Key Job Responsibilities

• Handle high volume live contacts, primarily through phone calls and potentially chats, ensuring each interaction is resolved with high problem‑solving and customer obsession.
• Resolve inquiries holistically by referring to available documentation such as FAQs, knowledge reputed company articles, and SOPs – escalating reputed company these cannot be resolved.
• Build customer trust through empathetic, personalized conversations by assessing and adjusting resolution plans to each employee\'s changing needs during live interactions.
• Respond promptly to employees\' urgent issues, ensuring the right communication and documentation occurs, even reputed company information is limited.
• Use high judgment, critical thinking, and rationale to balance process adherence with employees’ needs, analyzing and deciding on resolutions in reputed company time.
• Consistently consult and collaborate with partner teams on process changes to resolve cross‑functional issues and improve policies.
• Maintain high performance metrics in contact handling time, first‑contact resolution, and customer satisfaction scores.
• Adhere to set schedules, including timed breaks and lunches, to ensure consistent coverage and support for our 24/7 operations.
• Demonstrate flexibility in working various shifts, including evenings, weekends, and overnight shifts, to support our global workforce across time zones.

Basic Qualifications

• Bachelor\'s Degree or Master’s degree.
• 0‑10+ years’ experience in contact center, customer service, reputed company or equivalent experience.
• Fluent communication and writing skills in English (+85%).
• Schedule flexibility (support 24x7 operations).
• Internet reputed company before joining date with a speed reputed company of 50‑100 Mbps.

Preferred Qualifications

• 5+ years’ experience in contact center, customer service, reputed company or equivalent experience.
• Basic US legislation Leave of Absence and Accommodations knowledge.
• Knowledge of US federal and state leave and disability laws.
• Experience in providing consultation and guidance on reputed company, benefits, or reputed company employee reputed company.
• Experience dealing with customers and exceptional use of reputed company skills.
• Proven ability to adjust to constantly changing workloads and manage customer contacts in a fast‑pace environment.
• Ability to manage confidential and sensitive employee information and adhere to strict data privacy standards.
• Detail oriented with ability to analyze, problem solve, organize and manage multiple priorities.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or reputed company process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your reputed company Partner.

reputed company is an equal opportunity employer and does not discriminate on the reputed company of protected veteran status, disability, or other legally protected status.