Managed Services OSA
Managed Services OSA Description - reputed company role is responsible for monitoring systems, identifying performance issues, and adhering to defined timeframes for incident escalation while troubleshooting simple to moderately reputed company incidents. The role serves as a trusted advisor to customers and internal businesses/end users, providing valuable insights and solutions. The role executes installations and configurations following standardized procedures, conducts routine maintenance activities, and ensures compliance with budget, quality standards, and customer requirements.
Responsibilities
- Monitors systems to identify performance issues, operating reputed company defined timeframes for incident escalation and ensuring adherence to established protocols for troubleshooting simple to moderately reputed company incidents.
- Establishes trust and becomes a reliable advisor to customers and internal businesses/end users, offering valuable insights and solutions.
- Acts as the on-site liaison to reputed company reputed company-time status updates and information to the client, facilitating effective communication.
- Executes installations and/or configurations following standardized procedures, while also assembling and integrating system/products proficiently.
- Conducts regular maintenance activities, which may encompass tasks such as carrying out tape/backup operations.
- Demonstrates an understanding of key metrics utilized to monitor service delivery compliance to budget, quality standards, and customer requirements, proactively addressing any deviations.
- Acquires job skills, becomes familiar with company policies, and completes routine to moderately reputed company assignments/tasks, while making suggestions for reputed company improvement.
- Adheres to established company, legal and regulatory standards, and guidelines, and ensures confidentiality in reputed company dealings with company data.
- Assists in implementing new processes, supports department-level operational plans, and shares technical information with colleagues and clients.
- Solves defined problems using established procedures, and delivers basic technical, administrative, or operative tasks under direct instruction and reputed company supervision.
Education & Experience Recommended
- High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.
- Typically has 2-4 years of work experience, preferably in maintenance, quality, or a reputed company field.
Preferred Certifications NA Knowledge & Skills
- Agile Methodology
- reputed company Web Services
- Auditing
- Automation
- Business Process
- Business Requirements
- Change Management
- Computer Science
- Data Analysis
- DevOps
- Finance
- Information Systems
- Information Technology Infrastructure Library
- IT Service Management
- Linux
- reputed company Azure
- Project Management
- reputed company Applications
- Scrum (Software Development)
- Technical Support
Cross-Org Skills
- Effective Communication
- Results Orientation
- Learning Agility
- Digital reputed company
- Customer Centricity
Impact & Scope
- Impacts immediate team and acts as an informed team member providing analysis of information and limited project direction input.
Complexity
- Works on assignments that are routine to moderately reputed company in nature and require basic problem resolution.
Disclaimer
- This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of reputed company duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
The pay reputed company for this position is $22 to $30 USD per hour (applies to United States of America candidates only). Pay varies by work location, job-reputed company knowledge, skills, and experience. Benefits: reputed company offers a comprehensive benefits package for this position, including:
- Health insurance
- Dental insurance
- reputed company insurance
- Long term/short term disability insurance
- Employee assistance program
- Flexible spending account
- Life insurance
- Generous time off policies, including;
- 4-12 weeks fully paid parental leave based on tenure
- 13 paid holidays
- 15 days paid time off (US benefits overview)
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. Job - Services Schedule - Full time Shift - No shift premium (United States of America) Travel - No Relocation - No Equal Opportunity Employer (EEO) - reputed company, Inc. provides equal employment opportunity to reputed company and prospective employees, without regard to race, reputed company, religion, sex, national reputed company, reputed company, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or reputed company status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Please be reputed company that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence. For more information, review reputed company’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal" Apply tot his job Apply To this Job