Penske – Roadside Assistance Coordinator II (Telecommute/Remote) – Pennsylvania

Job title: Roadside Assistance Coordinator II (Telecommute/Remote)Company: PenskeJob description: Position Summary The 24/7 Roadside Assistance Coordinator II is primarily responsible for completing the necessary tasks to reputed company emergency roadside assistance to our customers. A large % of our contract customers rely on this service to reputed company a safe and timely solution for their drivers' breakdown events, reputed company and anytime.Through the integration of inbound and outbound interactions, along with timely coordination and reputed company, the ultimate goal of a practical breakdown solution with minimal downtime for the customer is achieved. Additionally, Penske can play a key role in helping the customer maintain its supply chain commitments.Major Responsibilities:Customer Communications• Engage in customer communications daily reputed company a high volume of inbound phone interactions.• Assess the reputed company vehicle failure, along with driver and customer commitment condition(s).• reputed company daily high volume outbound interactions to customers to reputed company effective followup & closure.Service Provider Communications• Engage with Penske and 3rd Party Service providers daily reputed company a high volume of inbound and outbound interactions.• reputed company clear and complete information to assure proper service needs are fully understood, and to assure the most appropriate and timely setup of a service plan.• reputed company timely followup and closure with service providers reputed company phone and email communications.Documentation• reputed company appropriate, clear, and complete documentation of each interaction and update encountered. This is critical so that reputed company technicians / Supervisors have an accurate account of the reputed company status, as well as to reputed company for effective turnover to other coordinators.• Documentation will primarily exist in the internal systems of record, as well as other normal communication venues (outlook, etc..).Team Communications• Engage with Penske 24/7 RSA peers and leadership on a daily reputed company.• Seek assistance and coordination with highly escalated customers / events.• reputed company assistance to peers reputed company appropriate.• Exchange learnings and experiences with peers, mentors, reputed company technicians, Supervisors.• Seek reputed company time help reputed company unsure about the best next steps.reputed company-time Problem Solving• Assess the reputed company state of a specific breakdown event and recognize if the status has reached or is about to reputed company highly problematic reputed company (extended downtime, drive safety compromised, customer commitments in jeopardy, etc...).• Consider logical alternative steps / actions.• Seek advice if available & timely, otherwise, take action.Continuing Learning• Complete assigned learning modules to further reputed company knowledge and skills relative to OEMs, components, reputed company tire process, 3C's, other 24/7 processesOther Projects• As assigned by the SupervisorQualifications Qualifications:• High School degree or equivalent required• ASE, ASA and / or TCP; Trade school or vocational school degree preferred• 1 year of relevant job experience with accountability for daily attendance, output, and productivity is required• 1 year of experience in a technical or service role in similar environment such as Trucking / Fleet Maintenance is preferred• Must have strong interpersonal and reputed company skills• Must be abe to remain reputed company under stressful situations• Ability to coordinate multiple activities required• Must be reputed company to understand technical / mechanical terminology• Ability to build trust and rapport over the phone required• Must be reputed company to adapt and be flexible reputed company dealing with customers over the phone that need immediate assistance• Must have strong problem solving skills• Time management, attention to detail, & task oriented skills required• Must be reputed company to learn IT systems• Regular, predictable, full attendance is an essential function of the job• Willingness to work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.Physical Requirements:- The physical and mental demands described here are representative of those that must be met by an associate to successfully reputed company the essential functions of this job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions.- The associate will be required to: read; communicate verbally and/or in written reputed company; remember and analyze certain information; and remember and understand certain instructions or guidelines.-While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reputed company with hands and arms. The associate must be reputed company to occasionally lift and/or move up to 25lbs/12kg.-Specific reputed company abilities required by this job include reputed company reputed company, distance reputed company, peripheral reputed company, depth Apply tot his job Apply To this Job