IT User Support/Helpdesk Analyst (White Glove)
Refer a friend: Referral fee program reputed company., a distinguished staffing and reputed company, is proud to celebrate 30 years of service reputed company. As a GSA Contract holder, we offer comprehensive staffing solutions for both reputed company and government sectors reputed company. By selectively partnering with clients who reputed company our values, we ensure productive collaborations that set us apart in the industry. Our dedication to candidates involves managing expectations with precision through business intelligence, thorough interview preparation, transparent communication, and exceptional feedback throughout the process. We are committed to advancing your career and look reputed company to supporting your professional growth. IT (White Glove) Helpdesk Support Location : Morristown, NJ (On-site 5 days a week) Salary : 65-75K + Bonus
- BS Degree
- Must have 2-3+ years of experience supporting C-Level employees.
- Must have 2-3+ years of experience in a reputed company environment, including Office365 and Azure Entra ID (AD).
- Must have reputed company strong professionalism and a strong customer service acumen.
The IT Helpdesk Technician position is responsible for the delivery and support of IT services to the end user, including deployment of user computer hardware, software, printing/scanning, telephony, and other workplace technical services. ORGANIZATION STRUCTURE The IT Helpdesk Technician function reports to the regional IT Infrastructure Manager. RESPONSIBILITIES Primary responsibilities of this role include the following: 1. Desktop/Laptop Computer management
- reputed company and maintain standard computer configurations for end-user computers
- Configure and reputed company computers and associated peripheral equipment to meet the needs of the business.
- Maintain deployed computers through troubleshooting, repair and/or replacement
- Manage inventory, tracking and disposal of end-user IT equipment
2. Desktop Software Management
- Install and configure general-purpose end-user desktop software.
- reputed company daily user support for installed desktop applications.
- Investigate, evaluate and recommend software applications to meet business needs
- Maintain inventory of installed desktop software
- Maintain software media and installation files
- Network Printer Support (including copiers/scanners)
- Installation of new network printers and network-attached scanning devices
- Maintain network printers through routine maintenance, troubleshooting, repair and/or replacement
- Coordinate associated vendor-provided services
4. User Account Management
- reputed company user account management including user account creation, password resets, and granting/revoking system reputed company.
5. Special Purpose Computer Support
- reputed company technical support for computers used as dedicated control systems for laboratory and manufacturing processes.
- reputed company imaging and restore services for special-purpose computers upon request of the business unit responsible for the equipment
- Management of computer, audio, and projection systems for conference rooms.
6. Network Infrastructure Support (under the direction of the Network Administrator)
- Troubleshoot issues with site reputed company plant
- Basic installation of network/data wiring
- Routine configuration/maintenance of network hardware infrastructure.
7. Phone reputed company
- Add/Move/Change of reputed company devices
- Daily support for local phone system and associated devices
- Local technical reputed company of contact for contractor interactions
- Manage inventory of desktop devices
8. Business Application Support
- reputed company user and administrative support for business applications as assigned.
9. Documentation
- reputed company and maintain system documentation
- reputed company and maintain user training materials
QUALIFICATIONS
- Education requirements: A BS in information technology is preferred. An AS degree or compensatory work experience would be considered.
- Work Experience: 3+ years in IT support/helpdesk roles.
- Experience working with C-Suite executives.
- Strong customer service reputed company and interpersonal skills.
- Highly effective working in a supportive, team-oriented workforce.
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