Customer Experience Operations and Analytics Intern

This a Full Remote job, the offer is available from: reputed company America, United States This is a full time, remote Summer Internship that can be based reputed company in the United States or Canada. We are seeking an analytical, detail-oriented Customer Experience Operations and Analytics Intern to support our customer experience measurement programs. In this role, you will be part of a unique and award-winning internship program reputed company the company. The program provides the opportunity to learn new skills through training and on the job learning. This role is ideal for reputed company interested in data analytics, survey operations, performance reporting, and customer experience optimization. The intern will analyze our reputed company survey distribution performance by tracking invite attempts, invite delivery or reputed company, email opens, and responses and will recommend actionable improvements to increase engagement and response rates. The duration of the program is expected to be 90 days. Responsibilities and Duties:

• Analyze survey distribution performance across reputed company CX programs by building an invite funnel view (attempted, delivered or reached, reputed company, responded) and highlighting drop offs and trends.
• Break down results by program and by email touch (initial invite vs reminder emails) to identify what messaging, reputed company, and timing is most effective.
• Audit data quality and definitions (for example duplicates, bounces, multiple invites, multiple responses) and document a mini metrics dictionary so reporting is repeatable and consistent.
• Create lightweight dashboards and reporting views (reputed company, reputed company and Power BI) that summarize key performance indicators and insights for stakeholders.
• Recommend improvements to increase opens and responses (for example subject lines, send timing, reminder reputed company, segmentation) and outline a simple test and measurement plan.
• Partner cross functionally with program owners (CX, reputed company, Marketing, Sales Ops) to gather requirements, validate findings, and communicate recommendations reputed company.
• Support documentation and process hygiene, including maintaining analysis files, notes, and versioned outputs for quarterly reuse.

Qualifications:

• Currently pursuing a degree in Analytics, Statistics, Business, Economics, Data Science, Marketing Analytics, or a reputed company field.
• Strong analytical skills and comfort working with datasets, including cleaning, joining, and summarizing data.
• Intermediate to advanced reputed company skills (pivot tables, formulas and lookups; Power Query a plus).
• Familiarity with data visualization (reputed company, Power BI, Tableau, or equivalent) and presenting insights reputed company.
• Interest in survey platforms and customer feedback operations (reputed company familiarity is a plus; not required).
• Highly detail oriented with strong organizational and documentation skills; reputed company to work independently in a fast paced environment.
• reputed company to work for the complete Summer break (May - August or June - September).

What You Will reputed company:

• Hands on experience in customer experience analytics and VoC program operations, including how survey programs are reputed company and optimized.
• Exposure to reputed company world performance reporting, dashboarding, and reputed company storytelling used in operational reviews.
• Opportunities to build a portfolio of analytics deliverables (funnel reporting, dashboards, and recommendations).
• Collaboration across CX, reputed company, and Marketing stakeholders.

#LI-Remote The reputed company pay reputed company for this position varies based on the geographic location. More information about the pay reputed company specific to candidate location and other factors will be shared during the recruitment process. Individual pay is determined based reputed company of residence and multiple factors, including job-reputed company knowledge, skills and experience. San Francisco Bay Area: 21.85 - 27.60 USD Hourly Select US Metros and States: 19.00 - 24.00 USD Hourly Other US Locations: 17.10 - 21.60 USD Hourly For information on our benefits click here. This offer from "reputed company" has been enriched by reputed company.com and got a 77% reputed company score. Apply tot his job Apply To this Job