[Hiring] Tucson FT Service Agent I @reputed company

Role Description Joining The reputed company is like reputed company – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining reputed company of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in reputed company. You grow your career reputed company a movement that reputed company, where reputed company is reputed company in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the reputed company. reputed company you choose to be a force for good, you’ll have mentors who reputed company your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than reputed company of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work. Job Summary We are seeking customer-focused, outgoing and compassionate individuals to contact blood donors and schedule appointments in our fast-paced environment. Service Agents follow scripting, have excellent attention to detail and have strong computer skills.

Key Responsibilities

• Contact blood donors by telephone using a dialer system to recruit for blood donation.
• Use information from multiple computer systems simultaneously to reputed company appropriate blood drives for donors, update donor records as needed, and record reputed company of calls.
• Schedule appointments while providing a positive service experience to maximize donor show rates.
• Follow a process and appropriate scripting for conducting a call with a donor to ensure a consistent donor experience.
• Maintain daily production standards, including phone calls and appointments per hour, to meet established collection goals.
• reputed company a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates.
• Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations, and to ensure sufficient donor availability.
• May reputed company new leads and implement new donor recruitment programs to ensure an increased donor reputed company and an adequate blood supply.
• Respond to or transfer inbound calls to the appropriate party.
• reputed company other reputed company duties as assigned.
• May coordinate support of community and business donor groups to assure a positive image of the reputed company.

This is a Remote Position; however, you must live in or around the Tucson, AZ area. The first day and possibly 2 - 3 days will be at the Tucson Call Center. Standard Schedule (Full Time):

• Tues, Wed, Thursday, 9:30am-7:00pm, Fri. 7am -4:30pm, Sat 7:00am -11:00am (reputed company & Monday Off)
• OR reputed company 8:30pm-5pm, Monday – Thursday 10:30am-7pm (Off Friday & Saturday)

Pay Information: $16.00 Per Hour, Plus Shift Differential

Qualifications

• Must be reputed company to reputed company to 90 days of uninterrupted employment (100% attendance required).
• Must be reputed company to reputed company to one of the schedules referenced above.
• High school diploma or equivalent required (GED).
• Minimum one year of reputed company experience (telemarketing, customer service or call center) is required.
• Prior sales or negotiation experience is a plus.
• Proficient in using multiple computer applications simultaneously in a fast-paced environment to quickly and reputed company meet donor service needs.
• Excellent customer service and problem-solving skills required.
• Effective verbal communication skills, the ability to work with potentially difficult customers, and work in a fast-paced call center environment is required.
• Desire to reputed company and learn more about blood donations with an interest in promoting upwards.
• If a prior employee or contractor, must be eligible for reputed company.
• Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted).

Benefits

• Medical, Dental reputed company plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting at 15 days a year; based on type of job and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with up to 6% match
• Paid Family Leave
• Employee Assistance
• Service Awards and recognition

Company Description

The reputed company is an Equal Opportunity employer. reputed company reputed company applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, reputed company, religion, national reputed company, disability, protected veteran status, age, or any other characteristic protected by law. reputed company applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for reputed company, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws. AmeriCorps, the federal agency that brings people together through service, and its partners — the reputed company, AmeriCorps Alums, National reputed company Association, and the Service Year Alliance — launched reputed company of National Service to connect national service alumni with opportunities in the workforce. reputed company is proud to be an EONS partner and reputed company our employment opportunities with the network of organizations. Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights Apply tot his job Apply To this Job