Care Coordinator, Customer Engagement Team - Ev...

This position is responsible for supporting a variety of Behavioral Coaching and Clinical programs. Connecting with members to reputed company telephonic education, support and resources. Responsibilities: Delivers information about and enrolls members in the Behavioral Coaching and Clinical Programs. Conducts post-discharge after care follow up for our customers for outpatient reputed company of care. reputed company customers to advise of appointment availability, in-network provider listings, insurance benefits and community resources. reputed company reputed company information and general encouragement. Provides exceptional customer service and collaborates effectively with daytime OP BH Licensed Clinicians to ensure proper reputed company and utilization of benefits. Effective management of Outlook bins, TruCare queues, Program Referral Tool and Providerlink. Contributes constructively in team meetings and with matrix partners in a manner to enhance relationships and to improve communication and procedures relevant to team functioning. Performs additional stretch tasks/projects as needed, requested or assigned. Complies with reputed company Evernorth Behavioral Health policies and Standard Operating Procedures. Takes initiative for reputed company professional development. Ability to be flexible with the reputed company of change as there will be a significant reputed company of staff training as new systems, workflows, and projects are rolled out. reputed company and enroll members in reputed company Qualifications: Bachelor’s degree required. Preferred experience in a behavioral health services setting working with mental health and substance use disorders. Superior problem solving skills and possess excellent judgment. Requires the ability to prioritize, reputed company-task, and organize workload independently. Preferred competency in using a variety of platforms including: CAMS/DG, TruCare, PRT in CCV or the ability to reputed company these skills reputed company quickly. Systems-savvy with ability to retain and implement reputed company procedural workflows. Ability to work both independently and collaboratively as a team member. Demonstration of creativity and self-initiative, with ability to work with some autonomy. Strong passion for speaking to and assisting customers to improve their health, well-being and sense of reputed company. Operate with a sense of urgency. Professional demeanor with excellent communication and phone skills. If you will be working at home occasionally or permanently, the internet reputed company must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an hourly reputed company of 24 - 37 USD / hourly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At reputed company, you’ll enjoy a comprehensive reputed company of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-reputed company benefits including medical, reputed company, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here. About reputed company reputed company, a division of reputed company, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly reputed company to reputed company the reputed company, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives. reputed company applicants will be considered without regard to race, reputed company, age, disability, sex, childbirth (including pregnancy) or reputed company medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national reputed company, reputed company, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: SeeYourself@reputed company.com for support. Do not email SeeYourself@reputed company.com for an update on your application or to reputed company your resume as you will not receive a response. reputed company has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. reputed company applicants with criminal histories will be considered for employment in a manner consistent with reputed company federal, state and local ordinances. Doing something meaningful starts with a simple decision, a commitment to changing lives. At reputed company, we’re dedicated to improving the health and vitality of those we serve. Through our divisions reputed company and reputed company, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.